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20 Aug 2008
IBM is to splash out $300m on 13 new facilities designed to support customers' disaster recovery requirements.
The IBM Business Resilience centres will be built in major cities throughout the world, including London, Paris, Hong Kong and Mumbai.
IBM said that it is responding to growing demand for business continuity services from public and private sector customers.
Customers will be able to store business critical data in IBM data protection vaults in the Business Resilience centres, and then access that data in the event of an emergency via new cloud computing technology, according to IBM.
The centres are slated for completion by the end of the year and more could follow, according to Philippe Jarre, general manager of IBM's global business continuity and resiliency services.
"We've seen a huge demand in terms of business continuity needs from our mature customers," he explained.
"The ultimate objective is for our customers to have no downtime and there are two approaches: prevent and react. All our centres are built to react."
Jarre added that IBM is working on technology that will be able to proactively detect when firms need to switch over their operations to the resilience centres because they are at risk.
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Business Continuity - Planning is essential
Business Continuity Planning and Management is driven by numerous external and internal threats which may cause some level of disruption of business activity, from infrastructure disruptions to cyber crime, natural disasters and accidents. Companies need to factor all of these into their planning process and ensure that they cover their network services, data centres and critical functions of their business in the process. People often think that external security risks such as natural disasters and terrorism are the biggest threats to their business continuity as they grab the headlines, but the most common threat actually tends to be a lack of planning and plan testing for IT failure. Business Continuity Management and Planning is a complex series of upfront planning tasks, risk assessments related to people, facilities and systems, and on-going testing and maintaining of the plans in place. Whilst many companies have a plan in place, it is critical that they practice and maintain it on a regular basis, otherwise it will quickly go out of date. Businesses need to set targets for the level of protection and recovery they need for their IT assets and infrastructure, according to the nature of their business: the Recovery Point Objective (RPO) and Recovery Time Objective (RTO) service levels. These will then dictate the technology solutions they put in place. It could range from low end bundled database management software features to multi-million dollar hot site investments according to whether recovery needs to happen in minutes or hours.
Posted by: Detlef Spang, COLT Telecom 20 Aug 2008