23 Jan 2006
Users are 'highly satisfied' with internet telephony services, according to a new report from market research firm In-Stat.
Business VoIP users told the firm that they would recommend the services highly to business associates as well as friends and family.
While professional internet telephony services are used widely, residential offerings such as those from Vonage or Packet8 are also popular among business users.
Companies are reluctant to rely on VoIP for their primary phone services, however, and are holding on to traditional telephone lines.
But many are replacing second line services and are switching long distance services to VoIP to achieve cost savings, the study found.
Businesses with fewer than 10 employees are especially enthusiastic about VoIP, the study found.
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Do you agree?
VOIP is the new wave
I have used VOIP services (Packet 8) for my residential services and have mixed feelings. The sound is not always the best. I get an echo when i speak. It sends my voice with a slight delay. However the great advantage is that I can speak with friends throughout the United States as if they are here in my local area. We speak freely and call all day long knowing the cost is minimal.
Posted by: Welton Dufor 24 Jan 2006