SAP KPI project leaders resign

SAP's KPI project could be in jeopardy

SAP’s attempts to make its Enterprise Support package more attractive to customers hit a hurdle on Friday as two user group members leading the project resigned, according to reports.

The business software giant had come under pressure from customers after changes to its software support program lead to significant price hikes and a one-size-fits-all package for which many would be paying for services they would not need.

After meeting with its user groups, the firm decided to set up key performance indicators (KPIs) jointly agreed by the SAP User Group Executive Network (Sugen) to monitor SAP Enterprise Support. If the KPIs are met then the price increases can go ahead and if not, the idea is that the package will be halted.

However, according to an IDG report, the two leaders of a project team set up by Sugen to work on the KPIs have resigned. Project leader Andreas Oczko and project sponsor Otto Schell both sit on the board of the German-speaking SAP Users Group (DSAG).

However, the two will remain involved with the project, according to a DSAG representative, and SAP does not expect the resignations will have any impact on the KPI project.

The news comes just days after the SAP UK User Group conference where chairman Alan Bowling told V3.co.uk that he expects SAP to make a major announcement next month on whether it has met these KPI targets.