BTopenworld users up in arms

BTopenworld users were up in arms yesterday morning when the company suffered a major outage which knocked out nearly all of the ADSL network and some dialup connections.

According to a report on its status page a connection problem affected all gateways and BT was "looking into a problem with the BTopenworld broadband service" which appeared to be preventing users from connecting to the internet.

However, some disgruntled users were still reporting problems with receiving and sending email up until 16.00 GMT yesterday afternoon.

The problem appeared to be rectified at some point yesterday, but some users were concerned that BT was covering up some of its fault reports.

An updated message on the status page yesterday afternoon made no mention of the previous problems of the day and the message before that was dated 8 November.

One disgruntled user said: "As you can see it was updated at 10.50 this morning and a previous statement from 8 November is still there saying 'no problems'. Why are they deleting the statements that show the faults now?"