06 Jun 2008
Virgin Media and the British Phonographic Institute (BPI) are to send warning letters to customers they believe are downloading or distributing music illegally.
The announcement represents the first such public deal between the BPI and an ISP.
The pair hope that the new campaign will avoid users risking disconnection and possible legal action.
"Virgin Media's fibre optic broadband is a great platform for people who want to download lots of music," said Virgin Media in a statement.
"But we want them to do so without infringing the rights of musicians and music companies."
Customers whose accounts appear to have been used to distribute music in breach of copyright will receive "informative letters" from Virgin Media and the BPI.
Both letters will be sent by Virgin Media and the BPI will not be given customer information.
The BPI believes that many customers are not aware that their account is being used in this way, particularly in the case of parents whose children are indulging in unlawful file sharing.
"Education is absolutely key to reducing the extent of illegal downloading, and we are pleased to be working with Virgin Media on this campaign," said Geoff Taylor, chief executive of the BPI.
"We believe that new partnerships with ISPs can help build an internet in which music is properly valued.
"This will benefit not just musicians, songwriters and labels, but all internet users who love music. This joint campaign is the first step towards achieving that goal."
The BPI hopes that repeat offenders who have been given several warnings will have their accounts disconnected, followed by possible legal action.
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Do you agree?
BPI
how will BPI identify what is legal and what is not, for instance if I created a tune and shared it amongst my friends how would "BPI" know. also is streaming affected by this? ive set my pc up as a media streaming jukebox for me and my family, streaming music/videos across the network & internet to my other devices... will i also get a warning? all a bit daft.
Posted by: you have it 06 Jun 2008
Virgin support
It would help, and be good for Virgin's business, if instead of attacking their customers, they would provide some support. At the moment VM support barely exists. You have to jump through obscure serial hoops with scores of questions on their website in order to contact customer services (direct email is not possible) and their telephone helpline consists mostly of recorded "information" messages that are hopelessly out of date. If you ever manage to contact the customer support department you may or may not receive a reply, if you do, it will be a week or so after the event and will consist only of an extract from the FAQs which will usually be wholly irrelevant ot hte question you asked. The whole "Support" machine is clearly designed to protect Virgin Media from any customer contact. This will eventually cost htem dear, as it has BT.
Posted by: Ralph Downton 06 Jun 2008
BPI & VM
Surely this is against the latest EEC ruling!
Posted by: drmors 06 Jun 2008