All the latest UK technology news, reviews and analysis
|
|
|
02 Sep 2010
Salesforce has added a contact management and analysis tool to its customer relationship management (CRM) service.
The company has partnered with business information vendor Jigsaw to integrate its data collection and analysis tools into the Salesforce service.
Jigsaw for Salesforce CRM allows companies to receive notifications and updates on activity and information changes. The tool is designed to work alongside Salesforce's Chatter collaboration tool.
Salesforce explained that Jigsaw allows users to be alerted when contact data changes or becomes outdated, and provides analysis components to show the percentage of incorrect contact data and possible errors in records.
Specifically, Salesforce sees Jigsaw helping customers to track changes in sales and marketing operations.
"CRM systems are only as good as the information inside them," said Jigsaw general manager Kevin Akeroyd. "With Jigsaw for Salesforce CRM, customers can be alerted to changes in contacts through Chatter in real time."
Salesforce plans to offer the Jigsaw service as a $20 (£13) monthly option for Salesforce CRM customers.
Latest stories from Management
Related articles
Related jobs
Poll
What is the most important IT priority for your company this year?
Connect with V3.co.uk
This paper focuses on a series of best practices and techniques for development teams looking to improve their software development processes
Why good data management at all levels is essential in the modern business (video, 6mins)
VB.Net Developer - Winforms / ASP.Net / VB6 - Wolverhampton...
Java Developer, Online betting/Gaming, e-commerce, London...
C# Developer - Winforms / SQL - Cannock - My client is...
Middleware Consultant - Java / J2EE/ JBoss / Weblogic...
Keep up to date with the latest products, services and technologies from the world's leading IT companies. IThound.com brings you over 2,000 white papers, case studies and analyst reports.
Do you agree?