Orange launches managed service for large enterprises

Orange Total Resource promises hassle-free mobile management

Orange has announced a new service which it claims will help ease the burden of mobile device management for IT managers.

Total Resource will allow companies to offload the management of mobile device fleets to the operator, helping IT departments to free up staff to deal with other issues, the firm said.

Robert Ainger, director of corporate marketing at Orange, explained that the launch of Total Resource followed extensive customer research which found that over a quarter of organisations would consider using managed mobile services in the next 18 months.

"Total Resource has been designed to take away the hassle of managing increasingly complex fleets of mobile devices, allowing customers to free up their internal resources and benefit from our expertise," he said.

The new service will provide device ordering and management, billing and cost centre management, reporting and analysis, mobile policy development and network performance monitoring, said Orange.

Total Resource will also allow customers to hand over order fulfilment to Orange to offer a quick turnaround of new and replacement phones, which arrive with the right settings and applications in place for a seamless transfer, the firm said.

Furthermore, the service can offer management reports on data use and calls and text messages made abroad, and identify issues such as high spenders, joiners and leavers and departmental cross charging.

Orange is still waiting to hear whether its proposed merger with T-Mobile will be investigated by the Office of Fair Trading.

The company has said that the merger will be "good for Britain", dismissing competition concerns raised by rival operators.