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08 Jan 2010
TalkTalk confirmed yesterday that it has closed the Tiscali brand and is moving all customers across to TalkTalk, a move which could see price hikes for some.
Charles Dunstone, TalkTalk's chief executive, said in a blog posting that the move will help to give customers clarity over the business they are using, and that the company has been re-evaluating price plans as a part of the move.
"We want to make it very clear that being part of TalkTalk is much more than just having a different logo on the top of your bill, and for that reason we have reviewed all of the pricing tariffs," he wrote.
However, Dunstone admitted that some customers could see an increase in their bills.
"For many of our customers this will mean a reduction in their monthly bills. Others will see no change, with the remainder getting a small increase," he said.
It is unclear whether business customers will be affected by the move. At the time of writing, V3.co.uk was still waiting for clarification from TalkTalk.
Dunstone believes that the takeover of Tiscali will benefit TalkTalk in other areas, such as widening the scope of the business, and is buoyant about the company's future prospects.
"We have gained a lot from the Tiscali acquisition, most notably TV and portal expertise and some great people, and are now in a position of being the gateway to the internet for millions of people. We now have the tools to do this exceptionally well," he said.
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Do you agree?
no change
If as Dunstone states: some customers will see a reduction! please tell us which ones. some customers will remain the same! which ones. some customers will see a small increase (me).Phoned them today to protest. They are offering free calls to 0845 and 0870 etc but you have to sign up to the NEW package for 18 months. I don't have any contract so could move elsewhere. Am still exploring the possibilities.
Posted by: Sandra Payne 18 Jan 2010
price rise
Talktalk promised that everything would be the same. Had my letter today to say that my rental would increase by just over £4. It's not a lot but I object to not having been asked. Tried to contact them by phone but as usual customer services are veryn busy!! I bet they are. I am now beginning to check out some of the other ISP's.
Posted by: Sandra Payne 15 Jan 2010
Mr
I got my Home Hub today and it is all up and running. I had an issue with a Dell utility causing a conflict but I got on the phone (0800 number) and they sorted it despite it taking 45 minutes - Tiscali would have charged a fortune for that level of Tech Support (if they had been able to sort it). So far I'm very happy - my connection feels faster and smoother. Good riddance Tiscali!!!!!
Posted by: Colin 14 Jan 2010
Move suggestion
Up until recently I was with Orange but have now changed to Plus Net. Check them out - they offer a good phone deal as well.
Posted by: Brickie 12 Jan 2010
Talk Talk
Talk Talk have notified by letter without any apology or regret that they intend to hike my monthly Tiscali sub by £5 unless I agree to inclusive calls (which I do not want). They have a very cavalier attitude and I for one will be changing supplier -any recommendations? BTP
Posted by: parkes 11 Jan 2010
e-mail
I know the talk- talk is the new owner but what are they doing with tiscali e-mail accounts seems to be getting difficult to log on , o.k. maybe they need more time two transfer and get up and running, I just hope they are not writing off my old tiscali e-mails
Posted by: clark davidson 10 Jan 2010
Pricing
I would as aTiscali customer find it totally unfair to be hit with a price rise on my Broadband package especially when I was told everything would remain the same including the price when Talk Talk took over the Tiscali operation.Other Tiscali customers will feel the same
Posted by: A.L.Martin 09 Jan 2010
TalkTalk calls time on Tiscali brand
talk talk called to day to try and make a better offer on my tiscali £27 upto 8 meg broadband , land line anytime calls, and line rental . they could not , so i fear the worst.
Posted by: warren 09 Jan 2010
Increase my fee or reduce my access and I will move awa
TalkTalk recently sent Tiscali customers a letter saying nothing will change, so if they reduce my service or increase the charge I will report them to OFCOM as they will be breaking the contract. If OFCOM don't sort them out then I will move to another provider checking they are in no way connected to talktalk.
Posted by: David Condor 09 Jan 2010
Having a Laugh !!!
I went with Tiscali to get away from those bunch of clowns at Talk Talk - and that is all they seem to do, with no work ever getting done or problems being solved. I think its an apt name and should be called the Talk Talk Circus with Dunstone being the head clown - a title that he thoroughly deserves. For a company that tried toi take me to court for 9 pence - becuase I got a bill for £17.76 and was credited £17.67 for their error - They then got the baliffs invloved and when I tried to resolve the issue each party referred me to the other - The best bit of the whole issue, was that I was never a customer in the first place. I've heard of the saying 'Know you're customers' - Talk Talk need to learn who are not their customers - laughable. Keep up the good work Dunstone - and if anyone has any sense - get a new provider who actually knows what they are doing - else you will end up with no service and huge bills. It was Tiscali that managed to resolve this mess, several years back and its a shame to see that Talk Talk have muscled in on a good provider.
Posted by: Mat Gardam 08 Jan 2010
Mr
I had a letter just before Xmas telling me I have to move over to TT. If I take their (unwanted) calls package, my monthly charge goes from £9.99 to £14.99. If I don't, it will go from £9.99 to £19.99 so the cost of my broadband service more than doubles. Now, I really object to being bounced into taking TT at an inflated price. I'd urge all ex-Tiscali customers to look out for a mailshot from BT. They are offering Broadband from £9.99 per month to people swapping over from Tiscali (10Gb limit against TT's 40Gb). I have taken up the deal and will swap over from next week. Fingers crossed it all goes OK.
Posted by: Ramases 08 Jan 2010