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24 Nov 2005
Microsoft has admitted that it has received a number of complaints about technical problems with its new Xbox 360 gaming system.
Some owners complained that their systems were crashing during game play, sometimes with error messages coming up.
"I popped Perfect Dark Zero in and about 30-40 minutes in the 360 just turned off. I had no clue what happened," wrote one gamer by the name of 'Makaveli87' on the Team Xbox enthusiast website.
In an informal poll run by the site, 48 users claimed to have had issues with their new gaming systems. Eighty five per cent of the respondents reported no issues.
Another user was told by Xbox support that his issues appears to be related to a broken hard drive that comes bundled with the Premium version of the gaming console.
"[Microsoft] said they have received numerous calls already. I unplugged my hard drive and it worked fine. Put it back on my box and red [error] lights again," 'Zeebo' reported on Xbox Scene.com.
"Now it doesn't even work without the hard drive. I still get the three flashing red lights," he later added.
Microsoft has asked anyone with problems to contact the company so it can ship the device back for testing if it cannot be solved over the phone. It said the glitches reported so far are within expectations for a product of such complexity.
"We have received a few isolated reports of consoles not working as expe cted. The call rate is well below what you'd expect for a consumer electronics product of this complexity," said an Xbox spokeswoman.
"Each incident is unique and these customer inquires are being handled on a case-by-case basis."
According to gaming website Spong user reports mainly centre around Project Gotham Racing 3. Some have complained of lock-outs and other errors, seemingly stemming from a faulty memory unit within the machine.
Other faults have included error numbers E79, E67, E74, E35 appearing on the screen, again thought to be related to Ram problems.
Microsoft started selling the Xbox 360 in the US at midnight on Tuesday. The device will go on sale in Europe on 2 December, followed by an Asian launch on 10 December.
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Do you agree?
Mrs Hogg
My sons x box 360 died with the rings of death, After ringing the helpline we wre told to box it up and a courier would collect it from our house and it would sent to Germany for repair. It was sent back unrepaired as they said it had been tampered with. This is a lie, it was only 10 month old and still under guarantee so why would we tamper with it. We rang up to complain and were told that it was microsofts final decission not to repair and the matter was clossed. We think they are making up an excuse because they have too many repairs to deal with. It is just not on, they need to get their act together , people are spending a fortune on these consoles they are not cheap.
Posted by: C Hogg 24 Aug 2008
WTF
yea iv got a strange one.. when i take off the hard drive it plays ok but when i put it back in it tells me that the disk wont play i know my disks r ok cos theyr spotless so this leads me to ask the question ....WTF. If u can help me please e-mail me; con-facehitter@hotmail.com
Posted by: Connor 13 Jul 2008
what a piss take
when i first bought my son his xbox 360 i thought bloody hell this is expensive.so you can imagine after only just a few short months all the bloody red lights came on.we took it back to game and was lucky to have it changed.well my son has had three now and hes only had this xbox 1 year.and it keeps crashing. surely microsoft should not be allowed to get away with this.what about insurance.if you know where we can get some please email me.thanks
Posted by: janet caesar 02 Jan 2008
Disc not reading
We have a number of discs that our XBOX 360 will not read or just stops after an hour??? Says "Clean Discs" we have done this no luck. A real pain when you are halfway through a campaing on Gears of War, Maybe should have stuck with PS2. Any answers out there please help
Posted by: David Dow 28 Aug 2007
Every disc is useless!
I bought my xbox 360 October 2006 for Christmas! I havn't even had it for half a year yet and its already playing up!It keeps saying "to play this disc put it in an xbox 360 console" What the hell!Its rediculous it says it with all 15 games!I've recently had it repaired and they said that it was the motherboard!It came back and it was damaged and it still said the same thing whats up!
Posted by: Adam Sykes 08 Jul 2007
wont read any disks!!
ive had my xbox 8weeks and it wont read any disks. it hasnt been oved since i bought and i stood it up incase there was something stopping it from reading the disk. still nothing. im taking it back 2morro and if that 1 doesnt work i might get a wii or a ps2/3??? ps my friends have had similar problems to te light thing and that another 4 broken consels. y cant microsoft fix them for free. becaause we have not done anything to the consols and most problems are happening frequently
Posted by: mongchop 18 Jun 2007
xbox 360 won't work
Brought home an xbox 360 last night, wouldn't work. Took back got another, today, got same error code E68, 2nd new one won't work either. Was in a bundle from costco
Posted by: fogghogger 28 Feb 2007
my xbox 360 is being a twat!
when i put a game in.. it make three noises and just does nothing.. the thing on the screen where it says open tray/ close tray/ reading.. just goes back to open tray...! any suggestions???
Posted by: josh wood 31 Jan 2007
:O omg its brand new!
iv leteraly came home not 2 hours ago with my brand new xbox 360 console .... plugged it in and i find 3 flashing red lights! im just glad i can take it back to store tomorrow and get a replacement
Posted by: tim 20 Nov 2006
3 Red Lights
I've had my 360 for less than a month and the same red lights have revealed themselves. The funny thing is that I haven't left it on for excessive amounts of time or anything. It's a joke. Don't ever buy a 360.
Posted by: Nick 19 Nov 2006
This Sux
Microsoft knows this problem has occured before with many others and they can not admit they are at fault. It is not fair to us as "valued" customers to be loyal and pay for their products, but then have to deal with problems like this, and pay to send them the console, and pay to have it fixed. One moment its working and the next its not, what the hell is wrong with that. This Sux.
Posted by: Jr 14 Nov 2006
I don't know??!!!
Listen im just an eleven year old boy and i want an xbox360 like i want christmas to come every 5 days i have heard that gamers are saying its over-heating and crashing but microsoft says that there are only about 45 complaints and 85% say that theres are working perfectly fine so I JUST DON'T KNOW(SOBING,CRYING,RIPPING MY HAIR OUT) email me microsoft and my fellow gamers my email is kalebgz10 at yahoo.com
Posted by: kaleb 08 Oct 2006
7 Months and 3 red lights
I have had my Xbox for over 3 years and my 360 breaks within 7 months. I have bought a lot of games and just renewed my xbox live. Then they want me to pay 139 to fix something i have already invested a lot of money and will continue if it still worked. I have talked them down to 70 by complaining but I beleive this is still to much. If anything i'll pay shipping and handling. I been talking to a couple of people on xbox live and they told me that they were able to get theirs fixed for free. So keep getting on them and maybe we can get all of ours fixed.
Posted by: Ernesto 18 Sep 2006
9 months and three red lights in Canada
Hello, I'm feeling like a member of quite a group now!!! Today after 9 months of ownership I have three blinking lights on the console. Stopped working, blue screen only. Called tech support and told it's an internal hard drive issue and I'll have to send in for repair. Same cost as all of you and they are requesting payment up front by credit card before even seeing what is wrong!!! I told them that I thought it was incredibly nervey for them to ask for this type of money after I spent$632.00 in January for the system and wireless controller package!!!! I can't believe that after 3 months of warranty it's up. Now they were "oh so kind enough" to remind me that I should have purchased an extended warranty when I bought it at the Best Buy store. Guess that was my mistake but I didn't have the cash after spending it all on this piece of crap console!!! Looking on line tonight to see what kind of response Microsoft has released....only finding the basic reply..."small number of complaints"....If anyone happens to hear about a class action suit regarding reimbursement for repair costs, please post on line because I'm in!!! Thanks
Posted by: K. Smith 16 Sep 2006
Feeling ripped off!
I have had my 360 for about eight months and now i'm visited by 3 flashing red lights. The thing will not even come on anymore. I can't beleive Microsoft is not standing behind their product. I dont have 129.00 just laying around to give them to fix something that shouldn't have broke in the first place.
Posted by: Daze5 09 Sep 2006
9 months and already broker
I have bought many game systems for my children and paid alot less. I have never had any problem with any system befor buying the xbox 360. We have had it for less than a year and they want me to pay 129.00 to have it fixed. The problem is that is the 3 blinking lights that alot of other people are seeing. We all need to stick together and make something happen to get this resolved. It seems to me that this is just another way for them to take our money. I believe the $400 I paid them to begin with was already way to much. That was my fault I admit, but it is not my fault that the system is broken after only 9 months of use.
Posted by: julie ferguson 31 Aug 2006
xbox games wont work on my xbox
ive just bought 3 games area 51, soldier of fortune and rainbow 6 lockdown and a message appears saying my xbox 360 doesnt support the game get a download off the website and nothing was there to solve my problem.
Posted by: christian 01 Jul 2006
xbox 360 a big waste
We have spent close to $1000 on xbox 360, games, and controllers, and now they want $129 to fix it... fix what, it's an internet conspiracy, there's nonthing wrong... so they say, I'm not done with them.
Posted by: Lynn 01 Jun 2006
Microsoft making us pay to fix it
We have the same problem as everyone else with our xbox.. red lights, wont turn on. when it does, it plays any game for about 10 minutes before freezing and locking up... more red lights. Calling microsoft taught us that we'd have to PAY to ship the unit to them, pay $129 over the phone BEFORE they even GOT THE UNIT to fix it (how do they know it can be fixed without looking at it?! maybe because they know what the problem is since they all have the same problem with the design?) Why do we have to pay for their defects?
Posted by: debbie dragon 18 May 2006
not again!
after sending my last one back, black/white problem! got a replacement, after 1month later!! 3red lights appear hardware fault it has also frozen on 2 occasions! starting to regret buying one now especially when the 1 year warranty expires!!!
Posted by: nick todd 20 Feb 2006
xbox360 big problems
pre ordered xbox 360 premium turns out it only works in black and white on large tv screens tried projection tv plasma hd no joy!! then after 2 days use rendered fifa 06 unreadable and very badly scrached!! awaiting my newbie in colour?
Posted by: nick todd 09 Jan 2006