IBM targets business processes with Blueworks Live

IBM has launched Blueworks Live, a software-as-a-service offering for business process management that it claims will allow companies to model and improve services.

Blueworks Live is based on feedback and information gathered from 20,000 customers and 200,000 modelled processes, the firm said.

IBM explained that the system will help improve the way organisations run by modelling all setups and likely outcomes.

Blueworks Live includes the ability to structure and automate ad hoc processes in as little as 90 seconds, according to IBM, and could replace human interaction, emails and document management.

"75 per cent of our customers' processes today are conducted using email or spreadsheet and document attachments," said Marie Wieck, IBM general manager for application integration middleware.

"Blueworks Live is a revolutionary tool for the masses, opening the door to valuable business user involvement and insight into processes not addressed by business process management tools in the past."

Typical tasks could involve creating new marketing campaigns, or the induction of a new member of staff.

IBM said that by exploiting the cloud, workers can collaborate more efficiently using chat and a secure company network. Meanwhile, managers and admins can access a dashboard view of work and processes in progress.

Supporting this is the release of WebSphere Decision Server, which can let decision makers carry out modelling tasks for more "risk defined assessments".

Blueworks Live starts at $10 (£6.30) per user per month.