All the latest UK technology news, reviews and analysis
|
|
|
03 Mar 2008
HP is planning a major overhaul of its technical support systems, including new call centres and a new training programme.
The vendor estimates that the new system will be able to serve customers in 132 countries in 31 different languages.
HP plans to recruit 1,000 service agents for new call centres in Alabama, Missouri and Oregon.
The company also plans to rebuild the computer systems it uses for tech support to handle the expansion of HP's Instant Care programme.
Instant Care allows support staff to remotely access users' PCs to troubleshoot and perform repairs. The system will also allow staff to email users with support information and articles.
Tara Bunch, vice president of consumer customer operations at HP, said: " This is the first of many improvements from HP that you will hear of in the coming months."
Latest stories from Services
Related articles
Related jobs
Poll
What is the most important IT priority for your company this year?
Connect with V3.co.uk
This paper focuses on a series of best practices and techniques for development teams looking to improve their software development processes
Why good data management at all levels is essential in the modern business (video, 6mins)
Support Analyst x 1/2 Skills: Apple Mac OSX, Windows...
Network Consultant - London - 55-65k My client are...
A leading global provider of critical information to...
Playstations and table football in the kitchen? Standard...
Keep up to date with the latest products, services and technologies from the world's leading IT companies. IThound.com brings you over 2,000 white papers, case studies and analyst reports.
Do you agree?