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04 Sep 2007
BT has celebrated hitting the four million customer mark for its broadband services.
"Broadband has proved to be one of the most popular new services ever seen. It is already delivering next-generation television, inclusive free phone calls and great value mobile calls," said Ian Livingstone, chief executive of BT Retail.
"Broadband can provide so many more services than just internet surfing and it has become central to many people's lives and businesses."
The broadband market has boomed in recent years, and more than 99.8 per cent of UK homes can now access broadband. Recent figures indicate that over 60 per cent of homes have taken up the service.
There are more than 15 million connections in the UK, around 11.5 million of which are running over the BT network. The rest are carried via the UK's cable network.
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biggest not always the best
ive recently switched back to bt from virgin for my broadband ,after i was getting speeds around 400kbps [supposed 8mb connection ]they alwats said the problem was mine , although later was told by a call center guy that virgin did indeed have a serious problem with high speed broadband ...well any way ,after switching back to bt i was getting indicated speeds of 6.8 mbps cool ehh but over the next few weeks my connection gradually got slower and slowersometimes dipping to below 500 kbps..after complaining my speed increased for a period then dipped again i complained to some guy prob in india some where [when i eventually get through that is as bt customer care is absolutly disgracefull,you call up and the first message you get is to call back later ,you know ,if you need help you want it then not 6 or 7 hours later or even at the weekend ,shocking ]that i wasnt happy with the speeds i was getting for supposed 8mb broadband ,he did a line test and said my line was capable of 8 mb ,i replied that i was doing a speed test with the home hub connection checker which was stating a connection speed of less than 500kbps on occasion but on the whole was around 2.5 mbps+ -.all i got was the usuall turn off the router delete all history bla bla bla you know the rest .but they just wont accept that wot your acually getting in black and white in front of you on their own software is right ,they just keep repeating the same old pre written excuses over and over again .. if it wasnt fro the remain part of my 12 month contract id be kicking bt into touch along with virgin broadband
Posted by: mark 21 Sep 2007
BT -- what a sham service
BT is by far the worst broadband internet provider I've had in the last 5 years in 3 countries. Terrible core product, unreliable and tech "support" based in another country with script reader idiots for "engineers."
Posted by: Michael Mitchell 05 Sep 2007