19 Feb 2010
WordPress blogs were inaccessible yesterday for nearly two hours, depriving affected blog owners of about five and a half million page views, the company admitted this morning in a blog post.
The downtime was the worst in four years, WordPress said, and affected over 10 million blogs.
The company laid the blame on one of its datacentre providers, which it claims had "messed up" the network and "broke the site" by carrying out an unscheduled change to a core router.
"It also broke all the mechanisms for failover between our locations in San Antonio and Chicago. All of your data was safe and secure, we just couldn't serve it," said WordPress.
"I know this sucked for you guys as much as it did for us. The entire team was on pins and needles trying to get your blogs back as soon as possible."
WordPress users seem to have been very understanding, and many left comments thanking the company for fixing the downtime so swiftly.
"I for one truly appreciate your transparency about this problem. We all have things happen and nothing works 100 per cent of the time. But it's a rare organisation that will step up, own it and learn from it," commented 'Shamballa9944'.
A user called 'Stemp' added: "Sh*t happens. That's the first outage I had to experience on wordpress.com. It's not bad."
Latest stories from Software
Related articles
Related jobs
Poll
Are you confident that the UK's IT infrastructure is secure from attack in the wake of the Flame malware revelations?
Orange and Intel talk us through the ins and outs of their San Diego smartphone
Connect with V3.co.uk
The wrong printers, for the wrong tasks on the wrong contracts
Who leads the BI pack and who should we be watching out for?
PHP Software Developers/Programmers- Automated Trading...
1st Level Application Support required to join a leading...
Helpdesk adviser required for a major organisation in...
.NET Developer is needed for a financial services...
Keep up to date with the latest products, services and technologies from the world's leading IT companies. IThound.com brings you over 2,000 white papers, case studies and analyst reports.
Do you agree?
Maintaining an online presence
The rise in popularity of social networking tools such as WordPress means it doesn?t take long for the world to know when a brand is experiencing an outage. Although not all outages can be planned for, simple steps can be taken to ensure services don?t collapse. Brand loyalty in the online world is far more fragile than in the real world and people won?t think twice about switching to competitors if they experience poor levels of service online, no matter how established a brand is.
Posted by: Owen Garrett, Zeus Technology 22 Feb 2010