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16 Sep 2009
Dell has been forced to pay $4m (£2.4m) in compensation to New York consumers after being found guilty of fraudulent and deceptive business practices.
The case was initially filed by the New York Attorney General's office in 2007, alleging that Dell engaged in "bait and switch advertising" with respect to its 'no interest' financing promotions.
Dell was also accused of misleading consumers into believing they had qualified for promotional financing, failing fully to disclose the terms of its 'next day' service contracts, and failing to provide consumers with warranty services and promised rebates.
New York attorney general Andrew Cuomo said in a statement that he is encouraging any consumers in New York state who felt that they were ripped off by Dell to file a claim to get their money back.
"Today's announcement is the final step in ensuring that New Yorkers harmed by Dell's deceptive and illegal business practices are fully compensated," he added.
"This deal means that Dell will have to clearly and fully disclose the terms and conditions of their products and services to avoid this kind of fraud at the consumer's expense."
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Do you agree?
Absolutely...Who hasn't gotten those 0% offers only to turn into 18%
Even if your credit score is in the 700s they will find a reason that disqualifies you from the 0% plan. All of this after you have gone through and configured a system on their site. Also their next day home warranty is more like you call in and they make you go through complete diagnostics with somebody on the phone and then they want to send you a part rather than sending someone out which is what they should have don in the first place.
Posted by: Dell Hell 17 Sep 2009