HP offers sharper Insight into remote support

HP Insight Remote Support needs no human involvement

HP has released a new version of its Insight reporting and fault detection software, increasing its scale and scope, and adding new features to the 24-hour support service.

HP Insight Remote Support can generate notifications and warnings about system and hardware issues without the need for any human involvement, according to HP, and can lead to quicker issue resolution and minimal disruption and failure.

The firm estimates that the software can allow customers to restore server and storage availability up to 20 per cent faster, with almost 100 per cent accuracy.

"HP is making it easier for customers to purchase and support technology to remain competitive and emerge stronger," said Kelly Ballweber, enterprise product support director in EMEA at HP.

"HP Insight Remote Support builds on HP's commitment to the top priorities of cost-conscious enterprises and small businesses: management, protection and business growth."

The software supports HP servers and storage running Microsoft Windows, Red Hat Enterprise Linux, SUSE Linux Enterprise Server, and Novell Open Enterprise Server for Netware and Linux.

HP Insight Remote Support is available now for customers in EMEA.