NetSupport DNA 2.0

This software is designed for small/medium businesses, and consists of a range of tools for managing PCs and users across a network.

Client software needs to be installed on each PC and server to be managed, but the server is able to search for and identify suitable targets. Client software can then be distributed and installed remotely (except on Win 95/98 clients).

Hardware and software inventory information is a core feature, and very well implemented. Data collection isn't as comprehensive as with some systems, but key components such as CPU, memory and disks are correctly identified. Software recognition was also good, with the ability to identify service pack updates and hot fixes.

Inventory information can be summarised and reports generated in a variety of formats, including PDF.

Elsewhere the application metering works fine, as does the internet metering tool, which is unusual for a management suite of this kind. Using this we were able to allow or block access to specific URL lists, redirecting browsers to a specific address when blocked and controlling access via a proxy server.

Remote control is an optional extra and comes in two guises: the full NetSupport Manager tool, and a cut-down implementation that offers just core functionality. Neither is integrated into NetSupport DNA and can be replaced by other applications.

A web-based helpdesk application completes the package, which can access inventory information stored on the SQL server.