Vista Express upgrades off to a rough start

<p>It was a nightmare for me as well. I had gateway laptop with "free" upgrade, oem xp w/ "free" upgrade (and it was a special deal oem offer through newegg that was NOT supposed to require hardware purchase at same time), and oem office xp with "free" upgrade to Office 07. </p> <p>the gateway upgrade they wanted shipping, but their website crapped out in the middle of order processing. So, I never got my confirmation number but attempts to try again resulted in "you've already submitted this offer" messages. The good news is that I wasnt ever charged for s/h fee, the bad news is that I spent days tracking down the phone number so could call someone could get order # to put on the form you have to fill out and mail in. </p> <p>The oem vista upgrade I was charged s/h fee AND was charged sales tax on the s/h fee. In my state it's illegal to charge sales tax on s/h, but they did it anyway. (grounds for class action lawsuit right there). Then, the order was denied, saying I had to purchase either motherboard or hard drive during the same time period as the disk. Thank goodness I have quickbooks and was able to print up a "receipt" for motherboard ;) Figured was easier than trying to get them to comprehend that the offer I purchased explicitly said that hardware purchase was NOT necessary. </p> <p>Office upgrade - was charged sales tax on the s/h. Again, illegal to do that in my state. </p> <p>All in all was a pain in the butt. Would I do it again? No way. Next time i'll wait for all the various freebie versions theyve been giving away on the 'net to students.</p>

Posted by: stevel 02 Nov 2007

<p>I have a "friend" that works at Moduslink and he claims many of the issues that they had was with the OEM's and not Microsoft. Many of the OEM's did not even "approve" shipments for "their" customers until March! I would not count out that Moduslink has some fault but in my opinion Microsoft is using them as a 'scape goats and will not blame OEM's for the lack of support and responsibility to provide the consumer with accurate details on how the program worked.Best Buy? They are a joke with their "Rebate" (</p>

Posted by: Deep Throat  06 Jun 2007

<p>Sent my order for three Vista Business English upgrade discs to Moduslink on Dec 12, 2006. Paid the money for shipping and handling.</p> <p>After several dozen emails to them and complaints to the Utah BBB, the upgrade discs shipped on May 10, 2007. </p> <p>UPS guy arrived on May 18th hand me a 13"X18" Jiffylite envelope and departed. Envelope has 3" gash through front and back, and the three loose DVD cases are floating around inside: one is open and empty, with its disc lodged in the bottom corner of the envelope along with several pieces of broken DVD case; another has the bottom smashed out with a broken piece jammed between the DVD and its case; and the third is in SPANISH, not English.</p> <p>I'm not even going to attempt to use these discs for installation because I don't know what damage has been done to them that would affect their ability to be read by my DVD player.</p> <p>I sent Moduslink an email detailing the damage, along with attached scans photos, asking that they immediately send replacements and an RMA slip to return the damaged/Spanish ones to them.</p> <p>I've received no reply from these illiterate, inept fraudsters.</p> <p>What a never-ending horror-show!!!!</p>

Posted by: Bruce 22 May 2007

<p>I'd like to send a complaint to Microsoft about this company because they are hopeless. I sent in my documentation on February 27, paid for the shipping with my credit card, and to this day my Vista upgrade has not been shipped.<br /> All of my e-mail queries are responded to with a form e-mail saying:<br /> "It appears that we have not received a copy of your Proof Of Purchase (POP); however, due to a large volume of orders, we are experiencing a backlog in processing proofs of purchase. </p> <p>If we contacted you for a POP in error, and you have already submitted it, we apologize for any inconvenience our automated system may have caused you."</p> <p>What a bunch of idiots! Their first response is to tell you they have not received the POP when in fact, the website tells me it has been received but not shipped!</p>

Posted by: Angela 25 Apr 2007

<p>moduslink should die i hate them so much still wating</p>

Posted by: lee 18 Apr 2007

<p>what a joke i have been waiting 2 months for my hp express upgrade to vista i made the payment of £49.90 just for vista home basic , moduslink are aload of wan,,,s they have sent me loads of emails saying we have not had payment what a load of sh,t i have checkt with my banck and they took the payment,, yes 2 months waiting. phoned moduslink up they now say there waiting for the hp drivers to be sent so then i phoned hp to get more info ,,and gess what they could not help, saying it was all down to moduslink what a con moduslink should b closed down will never use them again and best of it is my order has been on order is approved should b shipt in 7 working days,,, for 3 weeks they really need to pull there fingers out if they want to save whats left of there rep</p>

Posted by: mark  18 Apr 2007

<p>Well<br /> I have porblems with modus.<br /> It has been a long time and a lot of e mails after e mails. Send your money even though we accepted your card after a number of attempts. Sorted! No. Send us a transfer in x number of days or forget it. Done that. The e ail we sent you had the wrong sort code!!!!!!<br /> You sort it ou not me. No more money!<br /> Long and behold it is on the way. We will see in the next three weeks!!!!!!!??????</p>

Posted by: Gary Harris 17 Apr 2007

<p>Here is what everyone needs to do. Print out all information you have from moduslink, and file a complaint with the state you live in. Ones the states realize what is going on, they can take legal action against Moduslink.<br /> It is important that everyone does this to help all the state Attourney Generals realize the scope of the problem.</p>

Posted by: John 14 Apr 2007

<p>I had no problems getting my Toshiba express vista upgrade. I supplied the needed information and recieved the upgrade exactly when they said I would. I applied 1/31/07 and recieved the Vista disc 4/2/07.</p>

Posted by: Maryann 04 Apr 2007

<p>Does anyone have a phone number for these dopes? I, too, have sent tons of emails only to get responses that put me into an endless loop, or responses that are irrelevant. I finally copied the CMGI CEO, but who knows.....</p> <p>Thanks...</p>

Posted by: Lansing 11 Mar 2007

<p>I too tried to get my Vista upgrade and tried numerous times to get my Amex to go through. This was before I smelled a rat and googled this problem. I'll be on the phone now to Amex to file fraud charges if they billed me (sounds like they will). Class action lawsuit is needed now!! At least the lawyers will pocket some of MS/Moduslink's millions and we can all get a couple of bucks each, a year from now.</p>

Posted by: Kurt 11 Mar 2007

<p>There NEEDS to be a class action law suit started on this. Why 6 weeks after launch do we still not have the upgrade. They were more than happy to grab our christmas money... Greedy B....ards!</p>

Posted by: Chad 10 Mar 2007

<p>Modus == SCAM</p> <p>Let's all take them to small claims court</p>

Posted by: Scr-w-d by Modus 08 Mar 2007

<p>I have been getting the same run around as the rest of you....the question is...has anyone heard of anybody actually recieving the Vista upgrade from this company yet? or maybe they're getting paid for pretending to do this service and collecting all those cc numbers and coa numbers for their own personal use? Makes ya wonder?</p>

Posted by: Steve 28 Feb 2007

<p>Moduslink has failed me too. I also sent my proof of purchase usps (i thought the post office would fail me but didn't) and modus received it. My coa i sent through their website. Both show authenticated but still i have not received my copy of vista. I questioned modus through e-mail and got a reply back saying i had to resubmit my pop/coa because they didn't get it. I sent another e-mail saying i could see my pop/coa had been verified and copy pasted what i could see. Received another e-mail from modus with an apology but no date when my vista copy would be received. Come on what kind of business are they running??</p>

Posted by: Bill 25 Feb 2007

<p>I've had problems with Moduslink, too. My first order said POP/COA validated, then the next day it said "order canceled." I wrote them and called them. The telephone service lied saying someone would get back to me. I eventually got a response from the e-mail I sent saying to submit a new order.</p> <p>Luckily, my new order went through, now it says that shipping date is "TBA" and to check back in 2-3 weeks. What rubbish!</p> <p>I'm in the US. I recommend contacting the Better Business Bureau AND your state's attorney general. Each have methods to deal with this situation. </p> <p>Thanks and good luck.</p>

Posted by: Brian Lambert 22 Feb 2007

<p>I got this message from mstup vistaemea dated on february 9th, 2007 :</p> <p>"Dear customer, <br /> This is in response to your email regarding the Vista upgrade program. <br /> Due to an overwhelming interest in the Upgrade Redemption Program we unfortunately have not been able to reply to your query in a more timely manner. </p> <p>With this message we want to acknowledge the receipt of your email. We will provide you with an answer to your query in the near future. In the meantime, we thank you for your patience.</p> <p>Our sincere apologies for the inconvenience caused by this delay. <br /> Regards, <br /> The Upgrade Redemption Support Centre </p> <p>Sehr geehrter Kunde, Sehr geehrte Kundin, </p> <p></p> <p>Betrachten Sie bitte diese Email als Reaktion auf Ihre Anfrage zum Vista Upgrade Programm. </p> <p>Infolge des überwältigenden Interesses am Upgrade Redemption Programm sind wir leider bisher nicht in der Lage gewesen, zeitlich angemessen auf Ihre Anfrage zu antworten.</p> <p>Mit dieser Nachricht bestätigen wir Ihnen den Empfang Ihrer Email. Wir werden in Kürze auf Ihre Anfrage antworten. Bis dahin danken wir Ihnen für Ihre Geduld.</p> <p>Wir entschuldigen uns in aller Form für die durch die Verzögerung entstandenen Umstände. </p> <p>Mit freundlichen Grüßen </p> <p>Upgrade Redemption Support Centre </p> <p>Cher Client, <br /> <br /> Suite à votre e-mail concernant le programme Vista Upgrade, nous vous informons que le très grand intérêt entourant ce programme ne nous a pas permis de répondre a votre courriel dans un délai raisonnable.</p> <p> <br /> Nous vous confirmons la réception de votre e-mail. Une réponse vous sera fournie dans le plus bref délai. Pendant ce temps, nous vous remercions pour votre patience.</p> <p> <br /> Veuillez accepeter nos excuses pour le désagrément occasionné par ce retard. <br /> <br /> Sincères salutations, </p> <p>Upgrade Redemption Support Centre </p> <p></p> <p>Apreciado cliente, </p> <p>Esto es en respuesta a su e-mail concerniente al programa de actualización a Vista. <br /> Debido a un masvio interés en el Programa Upgrade Redemption, desafortunadamente no hemos podido darle a una pronta respuesta a su solicitud.</p> <p>Con este mensaje queremos confirmar el recibo de su e-mail. Le daremos una respuesta a su solicitud en un corto plazo de tiempo. Mientras tanto, queremos agradecerle por su paciencia.</p> <p>Nuestras sinceras disculpas por los inconvenientes que le hayamos podido causar con este retrazo. </p> <p>Saludos, <br /> The Upgrade Redemption Support Centre </p> <p>Geachte klant, </p> <p>In antwoord op uw e-mail betreffende het Vista Upgrade Programma laten wij u het volgende weten: </p> <p>Wegens de overweldigende belangstelling voor het Upgrade Omwissel Programma zijn wij helaas niet in staat geweest uw vraag binnen een acceptabele tijd te beantwoorden.</p> <p>Middels dit bericht bevestigen wij de ontvangst van uw e-mail. Wij zullen u binnenkort antwoord geven op uw vraag. Wij danken u voor uw geduld tot die tijd.</p> <p>Wij bieden onze oprechte verontschuldigingen aan voor het ongemak dat door deze vertraging veroorzaakt is. </p> <p>Met vriendelijke groet, </p> <p>Het Upgrade Redemption Support Centre </p> <p><br /> Gentile Cliente, <br /> <br /> In risposta alla sua e-mail riguardante il programma Vista Upgrade, la informiamo che, a causa del grandissimo interesse al suddetto programma, non siamo stati in grado di risponderle in tempi ragionevoli.</p> <p> <br /> Con il presente messaggio le confermiamo di aver ricevuto la sua e-mail, assicurandola che le forniremo una risposta il prima possibile. Nel frattempo, la ringraziamo per la sua pazienza.</p> <p> <br /> Ci scusiamo per il disagio arrecatole da questo ritardo. <br /> <br /> Cordialmente, </p> <p>Upgrade Redemption Support Centre "</p> <p>Since then... I'm waiting...</p>

Posted by: Eric 19 Feb 2007

<p>Same here, trying since almost 2 weeks to fill out the form on the Moduslink website. At first I couldn't get past the name/address input and contacted them via e-mail. I got as answer that there was an Earthquake in Asia and that is why the website wasn't working.<br /> [Quote]<br /> Dear Customer,</p> <p>Thank you for your interest in the Upgrade Redemption Program.</p> <p>We apologize for the problem in accessing our website. Connectivity to the site is currently being restored due to the recent Asia based earthquake which has caused a worldwide outage. Please check the website in 24 hours for availability.</p> <p>Thank you,</p> <p>The Upgrade Redemption Center<br /> [/Quote]</p> <p>Then I got the Credit Card authorization failure, contacted Moduslink again via e-mail:<br /> [Quote]<br /> Dear Customer,</p> <p>Thank you for your interest in the Upgrade Redemption Program.</p> <p>When a credit card number is used to submit a Windows Vista and /or Office 2007 upgrade order online, the credit card is processed to ensure that sufficient funds are available to allow us to bill the customer's account when their upgrade software is shipped. Generally, a customer's credit card is authorized once for each time the customer clicks to submit button.</p> <p>Occasionally, the credit card authorization appears on a customer's credit card billing statement as a charge to their account. In such a situation, the authorization will be removed from a customer's account within 72 hours after it first appears.</p> <p>Regards,</p> <p>Upgrade Redemption Center<br /> [/Quote]</p> <p>They sent me 2 times the same answer about the CC, I asked them how I can get the Vista Upgrade if my CC always is declined. I'm waiting since 4 days of an answer.</p>

Posted by: Peter 18 Feb 2007

<p>This upgrade process has been awful. At no point during the month long ordeal have I felt confident that my order was actually being fulfilled. Microsoft should be embarassed about thier decision to use Moduslink to process these orders. I sent a copy of my proof of purchase in almost 3 weeks ago and have not recieved confirmation. I also spoke with a customer service person who had a very bad attitude. -bad company</p>

Posted by: Q-Ball 18 Feb 2007

<p>I have also had a bad experience with Moduslink. I purchased my computer from Wal-Mart but lost the receipt before providing it to Moduslink. I contacted Wal-Mart and the local store was not able to retrieve my receipt from their system. They refered me to corp. </p> <p>I contacted Wal-Mart corp and they e-mailed me a copy that I forwarded to Moduslink. Moduslink accussed me of forging the receipt.</p> <p>I then contacted corp again and asked them to fax and e-mail a copy directly to Moduslink and that was rejected too. The copies had the corp e-mail with a contact name and phone number as well but still negative response from Moduslink.</p> <p>I then took the corp copy to the local store and they were able to retrieve it using the new information. This also had contact information on it for verification purposes and they rejected that one too.</p> <p>Each item had the order number, my address and phone number plus the information listed above. </p> <p>It appears to me that Moduslink has another reason for denying people like myself.</p>

Posted by: Skip 17 Feb 2007

<p>I've had a horrible experience with this company. They are complete bone-heads. I first had problems with their web site saying my CC was declined. I called my CC company and they said they showed 3 attemped auths from Moduslink. So then I wrote them an e-mail saying "I don't want 3 copies, just one please." I got a reply a month later explaining that I shouldn't click the submit button more than once. That wasn't even the issue - the issue was it said it declined.</p> <p>THEN they keep asking me for my proof of purchase, which I have faxed to them twice. In that process I got an email saying they received it. Then a day later I get another e-mail saying "We need your proof of purchase." I honestly still have no idea where this order is in process. It doesn't seem fulfilled as my CC isn't charged. I yet again need to contact them.</p> <p>This company is horrible - M$ should fire them and find a new middle-man to fulfill these orders. Moduslink needs to get their act together.</p>

Posted by: Nicholas 14 Feb 2007

<p>I've had the exact same problem. When at the last page where they ask for a c/c i provided and yielded the same result. "authorization failed" message. The only option from there was to click a back button. Takes me back to the c/c page. I tried another card, same message. Try several times with several cards. Later i check with my bank and c/c companies and they all stated they are charges from mobuslink and had authorized them. WTH!!!! Luckily the funds haven't deducted yet but if it does, i'm filing Fraudulent charges. I did call their local office here in California. I was bounced around many departments and finally was told they found the right person for me to talk to. I was very patient and in the end the person they transfered me to was the dial tone. WTH!!!! I call back and they didn't pick again. I called their HQ and get a message saying the switchboard is overloaded (gee i wonder why.) Finally was able to get a live person the next day and she gave me this number. 1-800-817-5602. It's the redemption dpt, i get a live person and tell them of my issues. They said to try again with a Valid card and that was all they could do for me. WTH??? I call back again, this time I get a VM tell me to leave a message and someone will return my call within 24 hours. Well it's been more than 48 hours and still nothing... Are we getting scammed here?!?!?!?</p>

Posted by: Eddie 07 Feb 2007

<p>Here is an e-mail I sent to Moduslink at 15:20 PDT on Feb 4:</p> <p>At your WEB site I completed all the forms for a free VISTA upgrade from XP/Media Center 2005. I entered the correct AmEx credit card info. Your site then told me "Credit Card Authorization Failed" <br /> <br /> I just talked with AmEx customer support (15:20 PDT 23:20 GMT) and they told me tha THEY DID APPROVE the $12.50 payment to Moduslink. <br /> <br /> I then tried two other credit cards (VISA, Mastercharge) and your site said those authorizations also failed. <br /> <br /> I have tried three different cards two different times - they all fail. I have tested each card at other sites and they work fine. We have owned the cards for over 20 years - the billing name and address I provided your site matches the statement. The CVN is correct. <br /> <br /> What is wrong with your site? What do I need to do to make the cards work? I am connecting to your web site from an XP/SP2/IE7 (128bit cyberstrength ) system via COMCAST cable. <br /> <br /> AmEx says they approved the $12.50 - why did you tell me they refused?</p>

Posted by: TacomaSailor 05 Feb 2007