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Company aims to cut time needed to learn new applications
IT support tool looks to connect administrators
Support firm accused of misleading customers during service calls
Service aims to better handle virtualised platforms
Tool allows firms to connect with customers over mobile and social networks
Software firm helps end users work and understand new applications and software upgrades
Platform ties web portal into phone support
Rackspace Cloud Builders will offer training, deployment and support services
Online apps firm extends range of tools into customer support
Analyst says benefits of self-service support systems can be hard to come by
Reduced service adds to risk factor, says security firm
Mainstream support for XP comes to an end on 14 April
Remote support tool first to provide vPro integration
Peer-based tech support for friends and family
Customer service functions must be 24/7
Experts warn of growing knowledge gap
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