CRM
Firms urged to engage with customers in a more personalised way
Software portfolio offers enhancement packages for all applications
Latest edition features additional customisation
Dynamics NAV 2009 out 1 Decemember
Software giant introduces interest-free monthly instalment deal
Latest Siebel update contains customer self-service capabilities and social network integration
User group chairman says firm is breaking new ground with customer engagement
Businesses can now easily share data with partners
New tool aims to ease integration between CRM apps and web sites
Analyst report urges vendors to improve operational efficiencies
New services, support and training designed to ease on-demand implementations
Dynamics CRM Online enhancements designed to maximise marketing returns
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