All the latest UK technology news, reviews and analysis

CRM

Companies waking up to customer experience

Firms urged to engage with customers in a more personalised way

SAP launches Business Suite 7

Software portfolio offers enhancement packages for all applications

Oracle unveils CRM On Demand Release 16

Latest edition features additional customisation

Microsoft personalises Dynamics software

Dynamics NAV 2009 out 1 Decemember

New deal for Microsoft CRM customers

Software giant introduces interest-free monthly instalment deal

Oracle adds social features to CRM

Latest Siebel update contains customer self-service capabilities and social network integration

SAP listens to its customers

User group chairman says firm is breaking new ground with customer engagement

Salesforce launches CRM Winter '09 edition

Businesses can now easily share data with partners

Salesforce boosts cloud offering with Force.com Sites

New tool aims to ease integration between CRM apps and web sites

On-demand CRM faces uphill struggle

Analyst report urges vendors to improve operational efficiencies

NetSuite launches services push

New services, support and training designed to ease on-demand implementations

Microsoft touts CRM marketing makeover

Dynamics CRM Online enhancements designed to maximise marketing returns

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