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Public Sector Network framework favours large firms for telecoms services
Investigation by The Sun uncovers widespread theft of credit card numbers and other personal details
Veritape claims to slash 'audio data thefts' from call centres
Telco targets call centre availability with Contact Centre Protect
New capabilities could reduce training costs
New one-X Agent desktop application could boost staff productivity
Confirmit Horizons helps firms create multi-channel feedback programmes
Customer Service Manager 5.0 gives a 360-degree view of customer
One in 10 believe they get a good service
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TFL director of Games transport Mark Evers discusses how the public transport network is preparing for this summer's event
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