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/v3-uk/review/1956276/review-iolo-technologies-system-mechanic-professional
14 Oct 2008, Dave Bailey , V3
Iolo's System Mechanic Pro 8 can keep your system performing optimally, albeit at the expense of a fair amount of time to set up initially. It has a multitude of useful tools which take the legwork out of optimising Windows operating systems. However, having no other option but to use Iolo’s anti-virus package could be a step too far for many users.
Price: $69.95 for one year subscription
Manufacturer: Iolo Technologies
Pros:
Multitude of useful tools which take the legwork out of optimising Windows operating systems.
Cons:
No support for 64-bit systems; third party security tools may need to be uninstalled.
Review
Launched in August, version 8 of Iolo Technologies' System Mechanic Professional is an all-in-one system for giving clued-in users all they need to keep their Windows operating system secure and performing optimally.
New in this release are updated versions of Iolo's ActiveCare, DriveSense and its registry defragmentation and optimisation tool.
The first thing to note is that any third-party anti-virus (AV) systems will have to be uninstalled to run System Mechanic since it has its own AV package, and you cannot have both running simultaneously. So we had to uninstall our own AV package, Webroot’s AntiVirus with AntiSpyware & Firewall.
We installed the trial evaluation we downloaded from Iolo’s website, and installed it on both Windows XP Professional and Vista Ultimate.
The first screen users will see is an overview dashboard indicating the current health and security of the system with a dial.
The next step is to check what problems have been uncovered. Two options initially available are a quick scan and a deeper one. Choosing the quick scan took a couple of minutes and uncovered what System Mechanic said were six problems.
Firstly System Mechanic informed us that the AV system and client firewall were not running. So we turned them both on and proceeded with the next two items on the list, two Windows registry problems - some invalid references to shared dynamic link libraries; and 229MB of what it called file clutter but was in fact an un-emptied recycle bin and an un-flushed internet cache.
The other two problems identified were an un-optimised network connection and a low system memory warning.
If you need to undo any of the actions taken by System Mechanic, in the event that your system becomes unstable, the SafetyNet feature allows you to undo that specific action.
Next we decided to run a full system scan and see what System Mechanic uncovered. The full scan takes much longer than the quick scan, anything up to 15 times longer depending on the number and capacity of hard drives it has to scan.
The updated version of ActiveCare in System Mechanic 8 has a smarter engine, which Iolo says detects when users aren’t typing or using the mouse and uses system resources accordingly in the background until it detects such usage.
We could schedule ActiveCare to run every six hours, and customise it not to run at specific times, or if the system was a laptop running on battery power.
We could also stop ActiveCare from running if the CPU utilisation went above a user-definable figure – the default is set at 25 per cent. System Mechanic 8 also uses what Iolo call ZeroRAM technology, which needs less system resources than before.
The new version of DriveSense shows drive attributes taken from hard disk industry standard Self-Monitoring Analysis and Reporting Technology (Smart).
Smart takes data from onboard hard drive sensors installed by disk manufacturers, which DriveSense displays in real time through colour-coded gauges. For instance, checking the current status of our hard drive we could see 14 Smart parameters, including the current drive temperature, as well as seek, read and write error rates.
Another feature is an upgraded Search and Recover application, which has an enhanced DriveScrubber application with new options for cleaning files off hard drives.
For users who wish to clean drives to ensure they aren’t readable by standard search and recover tools, then this will suffice. But it may not stop people with access to dedicated hardware from being able to pull information off the drive.
System Mechanic works on several levels of user hardware expertise. There are easy to use one-click diagnostic and system correction wizards for less clued-in users, and individual tools which can be accessed by more IT-savvy users.
In conclusion, Iolo System Mechanic Pro 8 can help keep users’ Windows operating systems performing optimally, although the initial scan can take a fair amount of time.
What we think is a downside to System Mechanic is that it forces users who are probably used to their own AV system to use Iolo’s AV package. It would be much better to allow users the option of turning off Iolo’s package and allowing them to use a system they are used to.
System Mechanic 8 supports Windows 2000 and XP systems, but currently only 32-bit versions of Windows Vista. Iolo said that it is working on 64-bit versions for XP and Vista.
Do you agree?
The Software Crashes and Iolo Does Not Provide Support
I bought the software last week and it generated script errors the very first time it ran, and GP faults every time it starts up. I have never gotten it to run successfully, and support has not responded to my inquiries at all, now 5 days later.
I am an experienced software engineer and relatively expert on Windows technology, seldom requiring support of any kind and in fact much more often providing it to others, and my machine is virus and spyware free. I attempted removal and reinstall without firewalls or anti-spyware running to ensure there was no interference, etc., to no avail - this thing simply will not run on my machine, and Iolo does not have actual tech support (i.e., if no one gets back to you in days, this is not helpful).
I cannot strongly enough recommend against purchasing this software. It's too bad I hadn't looked closely at other people's experiences with Iolo - apparently it's consistent with their past business practices to release software with severe/disabling bugs and not provide support to their users, see, e.g., http://www.forbes.com/2007/04/25/iolo-system-mechanic-tech-personal-cx_de_0425iolo.html
Posted by Jim Wright, 06 Nov 2008
Update: Refund Promised
Update: Their customer service rep was courteous with me on the phone and quick to agree to issue me a refund. Apparently the current version of the product has known localisation problems, so if running other than a US English version of Windows, watch out.
It would have been much better had support actually responded to me rather than needing to call customer service after nearly a week to request a refund, but at least they were good about admitting the problem & hopefully refunding my purchase.
Posted by Jim Wright, 06 Nov 2008
Cheap price for cheap results
Just recently, iolo sent a spam email of their partnership with WinDVD. Here is their ad:
Don't you hate it when:
You're watching a really good movie on your laptop...
the battery dies out at the last minute
...and you miss the ending!
We do too.
That's why iolo is recommending Corel WinDVD® 9
Dear
Want to avoid missing the last ten minutes of a great movie due to a dead laptop battery?
Read on?
Recently, some of us at iolo discovered an outstanding Windows-based DVD player that's so
nice, we had to share it with our customers and friends. We've even worked out a special
deal with Corel® so you can get WinDVD® 9 at a really great discount.
We like WinDVD 9 because it lets you enjoy standard DVDs in high definition quality with
theater-like surround sound - right on your computer.
And for those of us who enjoy Blu-ray movies, WinDVD 9 Plus Blu-ray, maximizes your DVD
viewing experience with Blu-ray Disc compatibility, the new standard in high definition.
Here's why we recommend WinDVD 9:
Never miss an ending when watching movies on your laptop PC, with WinDVD's battery
optimization and TimeStretch features
Play standard DVDs at high definition resolution with state-of-the-art upscaling and motion
enhancement
Watch movies in all the most popular video and audio formats: DVD-Video, divX®, RealPlayer®,
QuickTime®, Windows Media® and AVI
Let's analyze this for a second. iolo wants you to buy their partner's product to help reduce the amount of battery life used on your laptop. Windows Vista is a resource hog as everyone knows. Adding this program and watching a DVD will allocate more resources being used. Wouldn't this mean that you are being duped to buy iolo's partner's product to waste your battery life? People these days are more technology saavy and they are hoping that you still don't know the difference between a good product and a bad product. With the economy the way it is today, do you really want to invest in a program or its partner that seems to be doing good things to your computer or hoping you can't see between the lines.
Posted by John, 06 Dec 2008