BT has admitted to email problems for a 'small number of users'
BT Yahoo customers unable to access email
/v3-uk/news/2010618/bt-yahoo-customers-unable-access-email
25 Mar 2008, Guy Dixon , V3
Thousands of angry BT customers have been struggling with their email accounts because of problems with the broadband provider's server equipment.
A spokesperson for BT admitted that a small number of users had been affected "for a couple of days".
"We have people fixing a problem for a small number of customers who use BT Yahoo. The problem is quite small and is not affecting everyone. Some people's BT Yahoo accounts are working and others are not."
However, messages left by visitors on internet message boards indicate that problems accessing email have been happening since 11 March.
Other customers indicated that they would be taking their broadband custom elsewhere.
"After missing two employment opportunities and no way to talk to a customer service person at Yahoo, I will be closing my accounts," said one BT Yahoo user on the message board at yahoo.com.
BT said that it is not sure when the problem with the company's servers would be resolved and could not confirm how many users were affected.
BT Yahoo was formed in 2003, when the two companies teamed up to offer UK users broadband services.
© Incisive Media Investments Limited 2010, Published by Incisive Financial Publishing Limited, Haymarket House, 28-29 Haymarket, London SW1Y 4RX, are companies registered in England and Wales with company registration numbers 04252091 & 04252093
Do you agree?
no connection
I have tried all evening to connect to the internet with BT but keep getting a sign tell ing me they can not connect to server. I was able to connect through Mozilla. So their is no problem with my hub or computer. The problem is with BT
Posted by Norma mc dowell, 19 May 2008
Cannot access my Yahoo email
For sentimental reasons, I have kept my yahoo.co.uk email address since I left the UK in 1996. For the past three days, I can't retrieve email. Server not found! What's going on!?
Posted by Ben, 28 Mar 2008
Appalling Service from BT
No prior notification that anything was changing (e.g the need to register external email addresses). Different messages from different support personnel - one told me that BT no longer supported external email addresses and I would have to use BT Yahoo address instead ( excuse me! I thought I was buying a broadband service, silly me!). Lack of information - 4 days before I could talk to someone who at least knew a little about the issue. After registering my external mail addresses, the problem still existed and my outbound server was changed - this at least meant messages could be sent out but that it took 30 minutes for people to receive them! Now one week later reconfiguring the outbound mail server back to mail.btinternet.com works. BT obviously do not know the meaning of Customer Service!
Posted by Margaret, 27 Mar 2008
Failure to access email address for past 2 weeks.
Despite repeated phone calls to BT over the past 10 days and assurances from BT that the problem had been 'escalated' and would be fixed in 24 hours the problem remains. I shifted to BT because I thought their greater expertise would mean a better service. We live in hope.
Posted by J R Tallach, 31 Mar 2008
down again
surprise surprise once again I cannot access my e-mail BT service stinks
time to find a service provider that considers its clients
Posted by patrick, 05 Jun 2008
Hijacked computer
I have two computers. Google seems to have taken over one of them. I can't find my "normal" bt/yahoo home page.I appear to have been hijacked by google.
Posted by Brian Harrison, 22 Jun 2008
BT Yahoo Mail
I have been having problems accessing my mail for some time now. This is very frustrating! I hope this problm can be resolved soon,. I have been happy with service till recently.
Posted by Joseph Brown, 30 Sep 2008
Just this morning....
mine has 'gone down' after having no previous problems ever; and yes, I'm in the middle of a job search! It is proving very inconvenient already; I will give it 48hrs, and use hotmail, and then if it's not resolved I guess it'll consider curtains for Yahoo!
Posted by Gillian, 01 Oct 2008
My business is suffering
I have had problems accessing my email for months now and at cost I am going to have to move to another provider. BT are aware of this but there is no sign of improvements taking place
Posted by Pat Ball, 10 Oct 2008
Rubbish
If it continues I will be switching to somewhere else also. We have had problems trying to log on since March
Posted by Everett Bonnick, 14 Oct 2008
unable to access e.mail
since last two weeks i am having problem accessing my e.mail immediately some times i have to log in several times before i can access my e,mail. can some one explain why this happens.
this morning i tried to access my e.mail for more than 10 times and no success
Posted by s.amin, 15 Oct 2008
access suddenly ok
after 2 weeks of non- or chronically slow access, bt yahoo suddenly works !
I'ts 3 days since I changed my computer details as recommended -prefences, clearing internet files, cookies etc.
what have they done?
Can I do anything to prevent recurrence?
Posted by philip goodwin, 20 Oct 2008
Not being able to receive e-mails
I have not been able to receive any e-mails for the past few days. When is this situation going to be resolved? I should be compensated.
Posted by Julia Jones, 23 Jan 2009
I can not get into my email account
why is this, have tried several times, and can not get my emails.
Can someone fix this?
Posted by norman love, 16 Feb 2009
problems with e-mail
we are a small buisness and advertise our e-mail address so that potental new students can contact us for further information when contacting bt help line i spoke to a very courtious but foriegn gentalman who i could not understand even though he tried his best and in the end put my son onto the phone to see if he could do any better but to no availe in the end he said our router was out of date and needed a new one and then tried to sell us another saying our problem could not be resolved untill we purchest another and left us felling very discrunteld i hope this problem is resolved very soon as i will be looking into changing my surver as this one is no use to my buisness as i canot read or respond to potential students there for i canot see the pont in paying for something that cannot be used
Posted by doug clarke, 24 Mar 2009
Irate user
How long is it going to be berore i can access e-mail?
Posted by pete, 27 Mar 2009
bt yahoo browser
not only am i having trouble accessing my mail, i am also having trouble using the browser at all. After i am logged in, every time i attempt to use the browser i am being asked to enter my password. After repeated attempts with the technical help people, and getting nowhere, my patience is rapidly running out and i too am shopping around for other providers
Posted by jack jones, 03 Apr 2009
Not Receiving Emails
I am having same problem not receiving emails, my husband email address no longer exists, mine well what can I say, it worked well before all the changes, I request that we go back to how it was before. Infact I am fed up with it now and I may go elsewhere, BT is not cheap and for less you can go elsewhere.
Posted by Linda Hawes, 15 May 2009
having problem to get into emails
i agree with the other user we should move else were. am having problems sendin emails cant get on some other thing to
Posted by michael kirkpatrick, 27 May 2009
E-Mails going missing
After waiting for replies to e-mails sent from Windows mail I have found they have gone to BTYahoo mail as spam,
Also any mail i have tried to send to BTYahoo bounces back to me.
Posted by Rene, 03 Jun 2009
Silver lining
Atleast it means we havnt all been hacked. just glad to know im not the only one thats having a problem. sort it out BT! People rely on being able to access e-mails! its how the world work now!
Posted by Kyle, 23 Nov 2011
missing e-mail icons
Ihave been missing the e-mail icon from the toolbar for about two weeks and have to go the long way round to get e- mails i.e.via the google web, very fed up .
Posted by colin apps, 25 Jan 2012