Back-office staff at Lloyds TSB had to work frantically this afternoon to smooth out glitches with its internet banking service after a connectivity problem left customers unable to access their accounts.
VNU Business Publications, 09 Oct 2000
Back-office staff at Lloyds TSB had to work frantically this afternoon to smooth out glitches with its internet banking service after a connectivity problem left customers unable to access their accounts.
The bank said it had trouble with the website all afternoon, eventually identifying the problem as a connectivity fault between it and some ISPs that it was able to fix in-house.
A Lloyds TSB spokeswoman stressed that it was not a server or a software problem but simply down to incompatibilities it had with some ISPs.
The bank declined to single out any particular ISPs.
"Several customers have contacted us since lunchtime to complain they have been unable to access their accounts through the website. The problem turned out to be a connectivity fault between us and some internet service providers and was fixed as of 4.25pm," a Lloyds TSB representative told vnunet.com.
The bank recently redesigned its website and has been promoting it heavily through TV advertising.
UK bank Lloyds TSB has denied that it will put back the UK launch of its internet bank following recent security concerns at other online banks.
A security hole in Lloyds TSB's internet banking service is finally to be fixed, nearly two months after a customer alerted the bank to the problem.
The external supplier believed to be responsible for managing the areas of HSBC's website vandalised by a hacker this week has been criticised in connection with the incident.
HSBC's UK internet site and three of its international sites have been hacked as part of an ongoing campaign in support of the fuel protest.
Have you got a burning desire to quiz experts from...
Figleaves founder argues platform-as-a-service vendor will emerge to shake up...
Do you agree?
Have your say on this article