About three or four years ago, offshore outsourcing was a hugely
controversial topic – enough to make the front page of
the Daily Mailif a major
call centre was outsourced to India.
And I mean really vociferous, sometimes personal, occasionally offensive, and
all too often not without a hint of xenophobia. Today, an article on offshoring
raises barely a whisper.
There can be few areas of the IT industry where attitudes have changed so
dramatically in such a short space of time. At last, the debate is turning to
the challenges and opportunities presented by the rise of the Asian IT industry.
For UK IT leaders, it will become increasingly difficult to ignore the effect
of India and China. More and more firms bringing in suppliers to help with
software development, application maintenance or technical support will find
that at least part of that service is delivered from India. And more of the
hardware being purchased will be manufactured in China.
An understanding of the Asian effect will be an important part of the role
for chief information officers (CIOs).
Employers and headhunters will be attracted to those IT experts that can
demonstrate experience of dealing with Indian firms and an appreciation of how
they can help improve IT strategy for the good of the company.
And for some of the most ambitious CIOs, time spent working or on secondment
in China and India will make for a powerful CV.
The acceptance of offshore outsourcing is a good thing. The opportunity for
CIOs that India and China offer is even better.
Do you agree?
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