About three or four years ago, offshore outsourcing was a hugely
controversial topic – enough to make the front page of
the Daily Mail if a major
call centre was outsourced to India.
Even within the IT community, it was a subject that induced much fear and
loathing. Any writers for this magazine’s mothership, Computing, who
dared suggest that offshoring was
actually a good thing, and that the real issue was not jobs being sent to India,
but the lack of skills training and development in the UK, were met with a
vociferous response from certain readers.
And I mean really vociferous, sometimes personal, occasionally offensive, and
all too often not without a hint of xenophobia. Today, an article on offshoring
raises barely a whisper.
When Computing first
visited India in 2003, executives at
outsourcing vendors in the
subcontinent were openly fearful of the backlash – Western firms turning
against offshoring, especially in the US where George Bush’s
Presidential re-election campaign had majored on a protectionist attitude to IT
jobs.
Today, Indian companies are starting to maintain and create jobs in the UK –
witness Tata Consultancy Services’
takeover of Pearl’s insurance business last year.
There can be few areas of the IT industry where attitudes have changed so
dramatically in such a short space of time. At last, the debate is turning to
the challenges and opportunities presented by the rise of the Asian IT industry.
For UK IT leaders, it will become increasingly difficult to ignore the effect
of India and China. More and more firms bringing in suppliers to help with
software development, application maintenance or technical support will find
that at least part of that service is delivered from India. And more of the
hardware being purchased will be manufactured in China.
An understanding of the Asian effect will be an important part of the role
for chief information officers (CIOs).
Employers and headhunters will be attracted to those IT experts that can
demonstrate experience of dealing with Indian firms and an appreciation of how
they can help improve IT strategy for the good of the company.
And for some of the most ambitious CIOs, time spent working or on secondment
in China and India will make for a powerful CV.
The acceptance of offshore outsourcing is a good thing. The opportunity for
CIOs that India and China offer is even better.
Do you agree?
Have your say on this article