T-Mobile has started offering the iPhone in the UK, according to insiders at the firm's Merthyr call centre. V3.co.uk has been contacted by two separate sources, both claiming that T-Mobile was trialling limited stock of the iPhone 3G, having purchased a number of units from Germany, and would start offering UK customers an upgrade from 30 July.
Only a few select T-Mobile call centre operators have been authorised to give the upgrade and customers need to meet strict criteria to qualify, including being a heavy mobile user, the sources both said.
One of the sources sent us an email with an advisory note from T-Mobile labeled Action for All Advisors: T-Mobile UK's Churn Challenge, indicating that the iPhone deal is part of a strategy to stop customer churn.
The note states that T-Mobile wants to reduce churn from 27 to 20 per cent, which would still put the operator at several percentage points higher than O2; and that high value customers are leaving because of their desire for an iPhone.
To stop the customer churn, T-Mobile has decided to introduce special deals on the iPhone and the G2 Touch (aka HTC Hero), the note continues. This would be limited to eligible customers either on or willing to move to a Flext 2009 plan, who are lucky enough to get through to a member of the 'Save Desk' team based in Merthyr.
V3.co.uk contacted T-Mobile in the hope of getting a confirmation or denial on this information, but was given the standard "no comment" response.
So for any T-Mobile customers wanting to move onto an iPhone, the advice is to call T-Mobile, threaten to leave unless they give you the iPhone, and hope you've spent at least £1,000 on your mobile bills over the last two years.
If any V3.co.uk readers get anywhere with this, please get in touch and let us know. Though we wouldn't be surprised to hear that T-Mobile has pulled the offer now that the details have gone public, as demand could well outstrip supply if the iPhone handset was going to be thrown in for free for those customers already paying hefty mobile bills each month. Also Apple and O2 might want to put a stop to the offer, as their iPhone exclusivity deal is still supposed to be in place in the UK.
04 Aug 2009
Do you agree?
<p>anyone know what the best deal they're doing on the new iphone? I like my current plan but really want the iphone....but in all honesty I think I want to go elsewhere... my reception has been awful with tmobile lately and i'm missing loadsa calls and not getting texts or half texts so would have to be an amazing offer to keep me now! can't believe how sneaky they were about this also! </p>
Posted by: Maz 18 Jul 2010
<p>Just be careful with Chitter Chatter - atrocius customer service if your phone breaks, no help at all should anything go wrong, Really really bad!!!</p>
Posted by: xasia 05 Jul 2010
<p>you lot must be gutted, iphone 4 is coming to tmobile and both my upgrades are due, so glad i waited!!!!!hahahaha</p>
Posted by: john 13 Jun 2010
<p>if i have the choice i like to take 4g thas the best van wif my upgred</p>
Posted by: adam 10 Jun 2010
<p>i would like to take ipone</p>
Posted by: adam 29 May 2010
<p>I just rang tmobile as my contract is due an upgrade shortly, I mentioned that i have seen this site saying that they do provide iphones..... They point blank said no we do not</p>
Posted by: sam 26 May 2010
<p>Just got iPhone 16GB, free, £45 1200 minutes, unlimited T-Mobile minutes, unlimited texts and internet.</p>
Posted by: John 22 May 2010
<p>I rang them and I'm now on a waiting list for the new 4g iPhone ! July time they expect !</p>
Posted by: Wayne Cooke 20 May 2010
<p>Guys just be a bit careful with this as I have upgraded to an iphone with Tmobile (been a customer for 9 years) and after a week my phone has died, so I phoned tmobile, they said they thought it was the fact that it was an old sim so sent me a new one, the phone still didn't work I took it over to apple, they said that they do not support the handset as Tmobile are not supposed to be supplying them and it's not a uk model. I have had to go back to chitter chatter and they have made me send the phone back to them for repair or exchange which is fine but if I was on any other network, apple would have swapped it straight away.</p> <p>My advice is, if you have the choice, go to another provider as at least you know it will be covered by apple if anything goes wrong, having to send it back to chitter chatter and to be without a phone for 3 days is a real pain and they may even come back saying there is nothing wrong with it.</p> <p>I'm just not overly impressed. There is something fishy with how Tmobile are supplying these phones.</p>
Posted by: channyfro 19 May 2010
<p>Called TMobile to ask for that magic PAC code. I didnt think they were going to do anything but almost at the last moment asked me why I was leaving. Told them my wife wanted an iPhone, and what the lady wants, she will get. They offered me:</p> <p>free iPhone 3GS 16GB</p> <p>1200 any network calls</p> <p>unlimited texts</p> <p>unlimited t-mobile 2 t-mobile calls</p> <p>unlimited internet</p> <p>£45pm</p> <p>They even credited my account with the postage charge I had to pay Chitter Chatter.</p> <p>CC offered they're insurance, explained the phones ARE open all networks, and that the insurance covered the boss while shes away in the states in July, all for £9.99pm, first month free.</p> <p>The TMobile advisor is calling me back 31st May to upgrade my phone to iPhone which will be due then.</p>
Posted by: John 18 May 2010
<p>As for me those deals of Apple with carriers are just monopolist games of corporations. If you have a possibility to unlock your iPhone-then you`d better did it and not care anymore about all these problems on the whole.</p>
Posted by: iphone development 18 May 2010
<p>hi I read these threads and rang t mobile as a long standing customer, my daughter wanted one and threatened to leave, etc they were really good and said not a problem they could send me the very latest 16g as soon as upgrade was due (3 weeks) for nothing but £40 a month contract which we pay now anyway. .happy dayz</p>
Posted by: michelle 10 May 2010
<p>i just casually asked the lady on the line how i go about terminating my contract with t-mobile because i would like an iphone and was thinking of changing to o2, and and she was practicly bagging it up and posting it 5 minutes later......thanks for the advice people</p>
Posted by: rich 08 May 2010
<p>Found this website on Monday, Called T-mobile today, my new I-phone is coming on Friday.</p> <p>I called up to ask for my PAC Code and stated I wanted to leave T-mobile for another network provider, customer service rep asked why and I stated I want to get an I-phone which you don't offer so I want to leave and take my number.</p> <p>She then stated you have been with us along time (approx 9 years) and proceeded to offer me a deal I couldn't refuse.</p> <p>- Black I-phone 3GS 16gb</p> <p>- 600 anytime cross network minutes</p> <p>- Unlimited T-mobile 2 T-mobile calls</p> <p>- Unlimited Internet access</p> <p>- Unlimited texts</p> <p>- £90 for I-phone</p> <p>- £35 per month.</p> <p>I am very happy and it's thanks to all of you, I never knew T-mobile did the I-phone until I found this site! Completed order with Chitter Chatter and my phone comes on Friday THANKS</p>
Posted by: MA53NDY 05 May 2010
<p>do chitterchatter do the iphone 3gs in white</p>
Posted by: beckystead 14 Apr 2010
<p>Have HD2 & iphone 3gs 18gb. HD2 is quicker, has great features and battery lasts lots longer than the iphone.</p> <p>Android apps are great, HD2 sat nav is superb.I use both phones but after many weeks I prefer HD2 for everything apart from music player as itunes and iphone is the best for music.</p>
Posted by: Jag 13 Apr 2010
<p>i'm due for an upgrade in june but t-mobile said i can get one on april 20th. i really want an iphone but am being swayed by the htc hd2! will i have to wait til june to get iphone or could i call on april 20th and haggle for one now??!!</p>
Posted by: nickie 09 Apr 2010
<p>Phoned T mobile when i was in to the last month of my contract and asked for the i phone "through the back door" but was told it was no longer available so i waited till the last day of my contract and phoned back for a pac but was then offered the 3gs for £90 with 600 mins unlimited txts, internet and e-mail and unlimited landline calls over 24 months for £35pm. insurance was £9.99pm (first month free)and was all done over the phone through Chitter Chatter. Its on its way.</p>
Posted by: Gazbo 08 Apr 2010
<p>Well I got my iphone last Friday and I arranged insurance for it thru chitter chatter. £9.99 pm. They gave me first month free, because I wanted to check that my bank cover me for the same thing.......</p>
Posted by: Jai 01 Apr 2010
<p>On the Insurance - just spoken to T-Mobile who said Fonesafe does cover the phone & Chitter Chatter say Fonesafe doesn't & you need to buy their policy which is more expensive than Fonesafe. <br /> I need to look into this further and will post when I find out the true answer!</p>
Posted by: Lynn 30 Mar 2010
<p>Hi Guys - any news on the cover / insurance provided by T-mobile / Chitter Chatter on these iphones please??!!</p>
Posted by: Bupy 25 Mar 2010
<p>Hi , iv been on a contract with Tmobile for 3years and i was wondering if i could upgrade to a iphone ? also the £80-90 you pay for the phone does it have to be cash or can it be taken of the card the contracts been on ?</p>
Posted by: Raj 24 Mar 2010
<p>Just called T-Mobile and was told i cant get the iphone on early upgrade and need to wait till my contract is up!!!<br /> UPSET!!!!<br /> What can i do to speed this up!!<br /> Plus...When is the IPhone 4G coming out??</p>
Posted by: MR U King 24 Mar 2010
<p>Yay, my iphone is coming tomorrow...<br /> thanx for the tips guys! :) Xxxx</p>
Posted by: Amy 24 Mar 2010
<p>Laura - you really should learn how to spell first.</p>
Posted by: Simon 23 Mar 2010
<p>I have the iPhone 3Gs with T-Mobile. £35/month, 600min, unlimited text and unlimited data. When I phoned to ask for my PAC code they offered it to me right away but I had to wait 2 months for my old contract to expire. When I called back after 2 months, suddenly they didn't do the phone! I called back 2 days later and asked for a PAC code and magically the iPhone reappeared! So asking for a PAC code is definitely the key to getting the phone! I should also note that I've been with T-Mobile for over 10 years. </p>
Posted by: Gillian 23 Mar 2010
<p>i really want an iphone on contract tmobile im currantly with them on contract but it doesnt run out till oct if i fone and tell them im leaving and they say i can have an iphone does that meen i keep both contracts??? plz help me those hu have been accepted 4 an iphone? wat happend to the currant contract u had?</p>
Posted by: laura 21 Mar 2010
<p>I am currently with t-mobile and due and upgrade, they have told me i can have the iphone on upgrade at the end of he month when my contract is due, however i get half price line being an employee - does anyone know if i lose this if i get the iphone? Thanks</p>
Posted by: Rena 18 Mar 2010
<p>Hey Chris... How on earth did u manage to get that deal with the nokia 6700 aswell...<br /> my upgrade is on the 21th March...and i want exactly what u got!!!!!<br /> What do i do!!!!!!!!!!!!!!!!!!!!</p>
Posted by: Mr U King 17 Mar 2010
<p>Nope, you signed a contract, gotta stick with it, cant just bail when you change your mind. oughta think ahead a bit before signing things</p>
Posted by: dangerous 16 Mar 2010
<p>updating my earlier post, i received my iphone via chitter chatter after speaking to a very knowledgeable person, i now get<br /> 1200 mins<br /> unlimited internet<br /> unlimited landlines<br /> unlimited text<br /> and after a bit of bartering they gave me the iphone for free, also gave me a new nokia 6700 unlimited texts / 100 mins for £5.00 ( five pounds) a month, just cant beat Tmobile ps the phone is unlocked to any network and not branded tmobile</p>
Posted by: chris 13 Mar 2010
<p>I've been with T-mobile since 2004 and have paid only £10-£20 per month throughout (including loyalty discounts) I called t-mobile and said I was leaving (end of contract)and when they asked why, I said I was getting the iphone with O2, amazingly, they offered me the iphone with t-mobile! £89 upfront and then £35p/m. This proves they aren't just offering it to high spending customers, it very much depends on how you position your call and who you get through to! </p>
Posted by: KP 13 Mar 2010
<p>Please help. My contract is not up till october 2010. rang today to ask to get out of my contract, they said i would have to pay 200 pounds on average. Anyway, my last bill was 298.89 which i paid in full today. My bills on average p/m are betwen 70-130. Do you think i can pull some strings even though my contract isn't up until oct 2010. please help! </p>
Posted by: Sophie 11 Mar 2010
<p>I rang up T-mobile, <br /> and i was due for an upgrade, i said i would like the iPhone 3GS and they said they don't do it, so i mentioned that i have seen it on the intetnet, so they moved me onto another person, but this woman DID NOT BELIEVE I WAS THE ACCOUND HOLDER, so now she told me that i need to go into a T-mobile store and confirm my identity, but they were offering me the 3GS 16GB for £45 pm, 1200 mins unlimited text + data. <br /> I can not believe the poor service though. </p>
Posted by: Smithy 10 Mar 2010
<p>Does anyone know about the insurance offered by T-mobile on these iphones? Orange cover is a swap out the next day for £12 a month. I have been offered the iphone but am concerned about the cover and after care?</p>
Posted by: Bupy 09 Mar 2010
<p>they are only giving iphone to high spend customers. i just tried my luck with them, been on Tmob over 6 years, but i'm on Half Price discount and only pay appx 20 per month. was told they don't offer iphone and if i wanted my PAC code i can have it for 260 quid today! too bad... </p>
Posted by: Karo 09 Mar 2010
<p>Just got this deal</p> <p>24 mnth contract<br /> £35 pcm<br /> £90 for the phone 16gb 3GS<br /> 600 mins<br /> unlimited internet<br /> unlimited texts <br /> unlimited landline calls</p>
Posted by: Nige 08 Mar 2010
<p>2 questions....when upgrading to the iphone, do you need to simply put your sim card into the new phone and is this easy to do? Finally, if paying a contribution towards the new phone, is this taken over the phone with chitter chatter or is the cost simply added to my next bill, like previous upgrades?</p>
Posted by: Steven 06 Mar 2010
<p>Thanks for all the information here! </p> <p>Without you I would have continued with my old phone (with £25 discount per month), but now I've just ordered a black iPhone 3Gs 16GB via Chitter Chatter and I will stay on a Flext35 (added bonus for me is unlimited internet, and international calls + 0845 numbers taken from my £180 allowance). Phone arrives Tue (am only paying postage) and I can't wait! So pleased! </p> <p>ps got through to the retention department at T-mobile and had the most pleasant experience talking to them. Didn't even mention leaving them, just said that the only handset I'm interested in is the iPhone 3Gs 16GB</p>
Posted by: Jenny 05 Mar 2010
<p>I rang Tmobile in Jan and spoke to the retentions dept then and the woman said that to call back this month and i'd be able to get the iphone even though my upgrade was not due till dec 2010. Rang today and the guy on the phone told me that I would not be able to get one till Dec 2010 but was happy to give me my PAC code!! Gonna give them one more go tmrw, if not, ORANGE or O2 here I come. Shame as I have been with tmobile for over 10 years...</p>
Posted by: DerbyBoy 04 Mar 2010
<p>I have just ordered an iphone 3gs 16gb in black from Tmobile via ChitterChatter today.</p> <p>£40 per month<br /> 900 mins<br /> Unlimited texts<br /> Unlimited internet</p> <p>£89.99 & delivery for the phone, arriving in 2 days.</p> <p>All good so far!</p>
Posted by: ScotMale26 04 Mar 2010
<p>I received an iphone 3gs 16gb in black from Tmobile via ChitterChatter in February as i was due an upgrade. I pay £35pm on a 24mth contract and receive 600 mins unlimted calls, unlimited Tmob to Tmob calls, unlimited land line calls, unlimited text messages, and unlimited internet access. The phone cost me £90 + £6.99 delivery charge. The phone is legit and is not branded with the Tmobile logo..and I love it...Hope this helps</p> <p>p.s. make sure you ask for the retention department and not T-mobile customer services.. </p>
Posted by: SmugQueen 03 Mar 2010
<p>@Richard:<br /> We reviewed the HTC HD2 last year, click the link;</p> <p><a href="http://www.v3.co.uk/v3/hardware/2254108/review-htc-hd2-smartphone">http://www.v3.co.uk/v3/hardware/2254108/review-htc-hd2-smartphone</a></p>
Posted by: V3 staff 02 Mar 2010
<p>Hi I rang tmobile this morning requesting my pak no. I told them I was planning to switch to another provider so I could get the I phone.<br /> T mobile then offered me one straight away or alternatively an HTC HD2, does anyone know anything about the HTC phone ?<br /> Thanks </p>
Posted by: richard 02 Mar 2010
<p>So, is the iPhone TM offers (via Chitter Chatter) locked or unlocked?</p>
Posted by: Gil 02 Mar 2010
<p>I've been with T Mobile (One2One) since 1996 and after having contracts for years moved onto a 30 day sim only deal recently paying £30 per month and getting 1400 minutes, unlimited texts and internet. I called today to lower my plan as I'm not using my minutes and was offered the new sim only deals. I said I'd moved onto these plans as I wanted to get out of contract and change network for an i phone. As this wasn't the normal way they'd offer upgrades to an i phone they checked and within 30 minutes called me back to offer the following.</p> <p>18mnth contract<br /> £40 pcm<br /> £90 for the phone 16gb 3GS<br /> 900 mins<br /> unlimited internet<br /> 500 texts <br /> plus either unlimited T mobile to T mobile calls or unlimited texts</p> <p>24 mnth contract<br /> £35 pcm<br /> £90 for the phone 16gb 3GS<br /> 600 mins<br /> unlimited internet<br /> unlimited texts <br /> unlimited landline calls</p> <p>24 mnth contract<br /> £45 pcm<br /> FREE phone 16gb 3GS<br /> 1200 mins<br /> unlimited internet<br /> unlimited texts <br /> unlimited landline calls</p> <p>went for the £35 deal phone arrives in 2 days.</p> <p>DEAL OR NO DEAL</p> <p>DEAL</p>
Posted by: Grant 01 Mar 2010
<p>My contract renewal isn't due til december and I'm ex-staff from t-mobile and if my contract was full price i'd be spending in excess of £70 per month - as it is i'm spending £40+ per month (for two phones) - i called a few months back as my brother lost his blackberry and i got talking to the guy when i was blocking the blackberry's IMEI. I was saying that if T-Mobile aren't doing the iphone by december i'll be moving over to orange for my iphone - he said that the chances are always there and to not start a contract with orange until i've spoken to them. I'd be prepared to cancel my discount if it meant i could stay on t-mobile (wouldn't tell them that unless it was a last resort) i hate to leave them as I got such a good history with them over the last 5 years, but if they can't give me the iphone... it's goodbye from me!... fingers crossed!!!</p>
Posted by: Chrissy 28 Feb 2010
<p>Its interesting reading the comments on this forum. The most interesting one is Posted by josh | February 19, 2010 11:45 AM. If this is the case with regards to the phones not being UK authorised. What does that mean for the consumer?? Also, can someone let me know what the service is like with the iphone on the Tmobile network?</p>
Posted by: J.D. 28 Feb 2010
<p>Friday 26th Feb 2010, just phoned Tmobile to upgrade one of my lines, enquired yet again about Iphone, have been told many times they dont do, but after a chat they are sending me Iphone on monday 1st March, so you can have one if your a big spender, over £100.00pcm, the best thing is after upgraging to Iphone my bills will be lower......</p>
Posted by: chris 27 Feb 2010
<p>I've been with T-Mobile for 15 yrs spending on average £70 per month. My upgrade was due in October 09 but couldn't be asked and have only recently been in contact with the directors office who have offered me the iphone 16 3gs only if I pay £90 or £190 depending on the tariff I choose, having spent a considerable amount of money throughout the years you would think they'd offer it free...but no they are just not budging even though I've asked for my PUK code. Is it true that the iphones from Tmobile are not legit ?</p>
Posted by: Sujit 24 Feb 2010
<p>I spoke with "Chris" on the Save Desk in Scotland and he was more than happy for me to leave the network taking 6 phones with me (to small for a dedicated account manager as you need 10 handsets). </p> <p>Few days later called back and got Jim on Save Desk in Doxford Sunderland, and managed to secure 2 iPhones on the 17th Feb 2010, Phones arrived today via Royal Mail special delivery. The phones are branded T-Mobile, and sniffing about them, it seems to have come from T-Mobile Germany, as it still has book marks to t-mobile.de </p>
Posted by: DM 20 Feb 2010
<p>am sorry but if you get a contrant on iphone with tmobile you will regert it, i worked for the on people that offer tmob custmores the iphone, and to tell the truth you will really regert it, not only are the iphone not legit wise as t oif there was a problem iphone will not cover you because the phones are not uk authorised. even trying to get a replacment is goin to be a issue.. i had to quit because theer was so much goin on.. </p>
Posted by: mike ammah 20 Feb 2010
<p>Hi, i was hoping somebody could help me. i foned up tmobile the other week to find out when my upgrade was they told me it was on the ninth of march but this was an early upgrade. i said that i wanted an iphone and i would be willing to buy out of the contract to get one as i am using an old fone. she told me i could get an iphone but i would have to wait till july as there not available on early upgrades... is this true or should i be able to pull sum strings and get it in march... i really am despreate for a new fone... any help would be appriciated. thanks Josh.</p>
Posted by: josh 19 Feb 2010
<p>I have jsut been upgraded to the i phone after having problems with t mobile over a line that should have been closed down, last dec but wasnt so to stop me from ranting and raving they kindly upgraded me to an i phone 3gs on 1200 mins unlimited texts and unlimited internet for £45 per month i shall recieve it tom :-)</p>
Posted by: Becci 18 Feb 2010
<p>Does anybody know whether the iphone provided by Chitter Chatter (via T-Mobile) is unlocked</p>
Posted by: Abdul 18 Feb 2010
<p>I wanted to upgrade my phone with tmobile i like they offered me a nokia 5800 with free subscription to nokia music for a year it didnt work because of tmobile it turns out, alls its other features were rubbish too.</p> <p>Decided i wanted an iphone asked for a pac code they asked why, i told them. they first offered me a HTC and then a iphone wow i thought im a very low user!!! £15 month for 18 months thats all. i now have an iphone with 600mins unlimited internet unlimited txts and free tmobile to tmobile calls the only bummer is its a 24 month deal which is ok as its an iphone it wont be a problem i wouldnt except a 24p/m on any other phone </p>
Posted by: phill 12 Feb 2010
<p>Called up Tmobile and asked to speak to retentions department because I wanted to upgrade to the iphone. They have 3 new tarrif's as of this week all on 16gb 3gs:</p> <p>1) £35/month, 600 mins, unlimited tmob calls, 500 txts and unlimited internet, 24 month contract</p> <p>2) £45/month, 1200 mins, 500 txts and unlimited internet, 24 month contract</p> <p>3) £40/month, 900 mins, unlimited tmob calls, 500 txts and unlimited internet, 18 month contract.</p> <p>I went for option 3, should be coming tomorrow.</p>
Posted by: SJG 11 Feb 2010
<p>I have been on T mobile £35 per month tariff for over 2 years now and phoned up for my PAC code cos i wanted the iphone. The lady i spoke to said she was also in the market for an iphone! dispatched my PAC and now i'm with o2.<br /> How come this has happened to me??? this is sad</p>
Posted by: abdul husseni 10 Feb 2010
<p>i have 3 lines with t mobile and together pay over 100 per month easy i was due to renew my contracty today and when i threated to leave they said i could have the iphone 3gs 16 gb for an extra 5 pounds a month which is 45 pounds for 1200 mins unlimited internet and texts, can i get this any lower</p>
Posted by: sej 01 Feb 2010
<p>Rang tmob and said I'm leaving you for another ! A clearly devastated tmob employee gasped and said but why ? I said " you don't satisfy my needs with the phones you offer" I'm in love with the iPhone :-) been touching the touch for a yr now and all that's missing on it is a phone ! I'm packing my PAC and I'm off !!! :-) the tmob employee on vended knee said " I got you an iPhone :-) 800 mins ! Unlimited txts unlimited Internet :-) and to top it off it's in black !!!! Plz plz stay don't leave stay on for £35 pm for all that plz we love you !!! Oh ok he didn't say he loved me but the rest is fairly accurate :-) ps: got to give them £80 upfront on order !!! Not bad compared to the meercat.com x sorry Market x si </p>
Posted by: Simon spore 28 Jan 2010
<p>I called T-mobile today because my upgrade is due in 4weeks. Told them I was leaving for O2 because of the i-phone. The chap offered me a 24month i-phone contract 3GS 16GB, 800mins for £35pm,but I have to pay £79 one-off OR £45 and get the phone for free. I'm not taking it though because I'd lose my 50% advantage plan discount. </p>
Posted by: mistercutex 27 Jan 2010
<p>I was due an upgrade last july/aug, but instead of taking the upgrade i took a discount until there was a phone that I liked.</p> <p>Had my phone stolen at weekend, had heard tmobile had iphones so rang them today to get a new handset and said all I wanted was an iphone and I could see on thier websites forum that customers were getting them. I was told in no uncertain terms that they didn't have them, and that I was not due an upgrade. I said that I had taken the discount on condition that when a phone came out that I liked I could remove the discount and get the upgrade instead. Then the story changed to they did have them but didn't anymore. Then she said that they did have them but I didn't meet the criteria, but she could speak to the upgrade dept and see what else they could offer me, but it definately would not be an iphone. I agreed, held, then she came back and said someone from upgrades would ring within 15mins to speak to me.</p> <p>2mins later they rung and straight away offered me 2 price plans on the 3Gs iphone, with no problem whatsoever. £35 800 mins unltd text and internet and £80 for handset, or £45 1200mins unltd text and internet with free handset.</p> <p>I then was passed onto chitterchatter, (who are supplying iphone to tmobile) who were very helpful and my phone is due on fri.</p> <p>Just goes to show with a little persistance they will cave eventually. I was told iphones are for exsisting customers and not new ones which is why theyre being secretive about it.</p> <p>Been with tmobile about 10 years and have paid between 20-50 month on contracts. this tarriff is actually better value than the one I was on before!</p>
Posted by: bndms 27 Jan 2010
<p>i rang tmobile today and they did not care i wanted to leave and offered me nothing been with them 15years. t mobile have no loyalty to old customers only new</p>
Posted by: Michelle 25 Jan 2010
<p>I was never offered an iphone when i upgraded in november. Was told t-mobile would nerver get the iphone. Phoned up and moaned about i after finding all this out and they just said it was most prob not round at that time. Have now wrote and waiting 4 an answer as i want the iphone but not getting my hopes up. If any 1 cn help on this please let me know as i am going to fight this as i have been lied too and there must be a cluse in the contract that they have broken thoght of reporting the to trading standards but not sure if it would get me any were plz help.</p>
Posted by: jason page 25 Jan 2010
<p>I have my next upgrade in September with T-Mobile, I have been there for 2 years.</p> <p>I tried the old "I want to cancel my contract and go to 02" i need to pay off £250 to cancel my contract which is huge!</p> <p>They said in Sept you can have the iphone no doubt but now we can't. I asked to pay an excess but that didn't work either :(</p> <p>may have to go down the handset route but thats going to be pricey!</p>
Posted by: vc 23 Jan 2010
<p>Nice, im on Tmobile and i am due for an upgrade in march. I already pay £35 a month so hope they offer me the iphone, and same as JMCG i'll just ask for my PAC code thanks to this site. Fingers crossed!</p>
Posted by: martin avery 22 Jan 2010
<p>After reading this page I called up and asked for my PAC code (didn't even know waht that was haha) and they offered me the iphone! I have 3 lines but they were all on friends and family and only cost about £20 a month each. It'll now be £35 unlimited txts and inet and 800 mins. Delivered on wed!</p>
Posted by: JMCG 22 Jan 2010
<p>Rang TMobile today for an up grade on one of my three lines.Told the Guy i wanted IPhone 3GS he took my number and said he would ring me Mon PM as he was in traing for the IPhone Am Keep you pasted.</p>
Posted by: marvin walker 17 Jan 2010
<p>Hey, just wondering didnt know they did the iphone so got the windows phone was soooooooo crap ive sent it back when on the phone asked if i cud have an iphone instead now gotta wait a week for them to knotice they have it. if there gonna give me a phone worth £300+ why not make it an iphone yeah at least they work 90% of the time and when they crash only stop working for 2 mins and have no delay. i had the windows phone 5 days it crashed 3 times the delay was constant didnt like how the contacts always took me to last called or recived n the stupid way u have to close every window. grr wish me an iphone for next week hurry up mr posty</p>
Posted by: matthew 14 Jan 2010
<p>Just rang t mobile to get a PAC code to move to 02. they then offered me the iPhone 3GS 800 minutes, unlimited texts & internet + data for £35 a month. I was told they come from a 3rd party company from Italy and the iPhones are unlocked to any network!</p>
Posted by: ECM 02 Jan 2010
<p>I`m having three lines with Tmobile, Two of these line will due for upgrade next month,I need only one 3GS iPhone, should I ring them or go to their store for upgrade?</p>
Posted by: WOLE OLADAPO 01 Jan 2010
<p>you reckon i could pay extra for the handset only on a £20 a month contract?</p>
Posted by: anon 28 Dec 2009
<p>Hi All</p> <p>i have been ringing tmobile for the last 2 days as i got a call from their upgrades department (which by the way is a separate one that the one you get when you call 150 on your handset). </p> <p>they said to me they cannot offer me the iphone as they do not offer them. i then called 150 from my handset to speak to customer services. they said they do offer the iphone to high paid customers. </p> <p>i have been with tmobile for 10 yrs with a great contract. i do not want to leave tmobile. but i dont know what else to do.</p> <p>the posts on here give me hope. but any help from you guys would be great xx</p>
Posted by: Reena 24 Dec 2009
<p>hi guys rang tmobile<br /> on the7th dec they told me they have loads of the 3GS iphones in. getting mine on Friday. £34.? per month <br /> 800 mins and unlimited internet etc. (can't wait)</p>
Posted by: nevermind 08 Dec 2009
<p>I'm on hold with T-mob right now waiting to get through to chitter chatter and i've been offered a iphone 3G 8GB - £45pm, 1000mins, Unlimited text & net.... Do u think I can get a better deal? Help I need tips not very good with the hagglin!! Thanks :)</p>
Posted by: JBM 04 Dec 2009
<p>T-mobile got the 3gs delivery in 3 hours ago, you better call them now before they sell out. Also T-mobile are having trouble getting through to chitter chatter, take my advice and when they say 'we're gonna have to call you back when we get through' agree and call them straight back and get another customer servicer to try. Mine comes friday.</p>
Posted by: ben Francis 01 Dec 2009
<p>I've just ordered my iPhone from T-Mobile with a better deal that 02, it comes tomorrow</p>
Posted by: Andy Hemmings 30 Nov 2009
<p>i was promised a 3gs last week, it still not arrived! they now telling me it will be after xmas, offered me a 3g instead, gonna wait..</p>
Posted by: andy 29 Nov 2009
<p>An update - on November 9th I phoned T-Mobile and the retention department offered to upgrade my two Blackberry devices to two iPhone 3GS 16GB. Then I was told they were out of stock. </p> <p>Since then, I've phoned them at least 3 times a week, only to be told "they're coming". </p> <p>Thus far, I've been told they would be in-stock on November 11th, 13th, 16th, 18th, 19th, 20th, 23rd, 26th and 27th. They still haven't magically arrived from Italy. </p> <p>I called Chitter-Chatter, and the nice guy on the phone advised me that they're having a supply issue and they should be back in stock by the end of December. </p> <p>From a 9th November upgrade, the end of December is far too far away. My Blackberry devices are both suffering various issues, so today I switched both Blackberrys' over to iPhone 16GB 3GS' on the Orange network. Delivery confirmed for before 10am, Wednesday 2nd Dec.</p> <p>I wanted to stay with T-Mobile, but in the end, they promised what they ultimately couldn't deliver in a timely manner, so I'm leaving T-Mobile, after being a customer since 1999. </p>
Posted by: David 28 Nov 2009
<p>Just called t-mobile, they said they only do the 3g and not 3gs,has anyone managed to get a 3gs recently??</p>
Posted by: Tee 23 Nov 2009
<p>I phoned T-mobile last week as my contract is up and I wanted the i-Phone.</p> <p>After several phone calls I was told they are out of stock and will be available with the month.</p> <p>I expressed my dismay and was given £25 per month off of my current contract until the i-Phone is back in stock, albeit in 1 month.</p> <p>Looking forward to it. 16gb 3GS with 1200 mints, unlimited text, email and internet for £44 per month which is line with every other provider.</p> <p>Well chuffed as I have been with t-mobile for over 10 years and did not really want to move.</p>
Posted by: Lee 21 Nov 2009
<p>I was offered the iphone too when I said i was leaving to go to o2. They said they were out of stock, its now been a week and i still havent heard anything? Has anyone recently received a 3GS??</p>
Posted by: Anon 18 Nov 2009
<p>just offered to leave T mobile today due to I PHone - been offered a 3GS FOC 1000 mins, unlimited txtx & data for £35/month - happy days</p>
Posted by: richard 16 Nov 2009
<p>I have called T-Mobile and they told me that i would only beable to get an IPhone with them when i my contract is due for renewal.</p> <p>I recenrtly renewed my contract in April on a £40/month flex plan and have definitely spent more than £1000 in the past two years but they still insisting that the cannot offer me the iphone untill i am ready to renew. i have even offered to go on a higher plan</p> <p>I threatened to leave but they still not changing what they say.</p> <p>Any advice, i dont want to leave T-Mobile but really want the IPhone.</p>
Posted by: Marvin 12 Nov 2009
<p>I have two phones (Blackberry 8310's) on T-Mobile, on a Flext contract, costing around £90 a month for both phones, including lots of data and roaming. <br /> My contract was up for renewal today - I called T-Mobile and asked for my PAC codes to move over to O2. <br /> They asked "why O2?", to which I replied "because you don't offer iPhones".<br /> The response was "We do to high-yield customers, we'll call you back within the hour"<br /> I just had the call-back - I now have *two* iPhone 3GS 16GB on order, for delivery on Thursday. Both handsets are free, and the tariff is £45.05 per month, including unlimited texts, internet and 1200 minutes. I'm a happy camper!</p>
Posted by: David 09 Nov 2009
<p>I also called last week to cancel my contract and move to o2, they offered me the iPhone on a 24 month contract, £34.26 per month (same as o2) but unlimited texts, internet, and 800 mins!! Much more than o2 offer! I have spent a LOT with t-mobile in the past few years so obviously do meet the criteria. Very happy with the service offered, and phone comes Tuesday!! Comes from a third party company Chitter Chatter, they were very helpful and even rang me to apologise that as a result of the royal mail strike the phone would be here tuesday rather than yesterday. Some companies wouldn;t have bothered ringing me i bet!</p>
Posted by: kelly 07 Nov 2009
<p>I called them today to leave and they offered me an iphone 3gs for £78.51 plus £6.99 p&p. Its £35.51 per month for 800 mis, unlimited texts and internet. Happy days. its coming on tuesday!</p>
Posted by: Chris Scott 05 Nov 2009
<p>Its true, I was offered one yesterday after threatening to leave. I pay £35 per month and have been doing so for the last few years.</p>
Posted by: Steve 04 Nov 2009
<p>I also called T mobile today to get my PAC code and was offered the iPhone 3G also for free. I have been trying to get one out of them for the last 3 months (I even contacted Richard Moats office). It seems as though they have been offering iPhone for the last 10 days, not sure how long this is for. </p> <p>However, T-mobile are not offering phone directly you need to go through another company called Chitter Chatter. Deals very similar to o2 best advice is to negotiate, negotiate, negotiate...!</p> <p>As a Tmobile nee Mercury 1-2-1 customer for over 15 years have found the whole handling of this shambolic, but hey got the handset I wanted on the network I am happy with.</p> <p> </p>
Posted by: Anon 29 Oct 2009
<p>I just got an iPhone 3GS with O2 - cost £87.11 for handset - £34.26/month for 24 months (600mins, 500txts + unlimited internet).</p> <p>I called T-Mobile to get my PAC code and they offered me the iPhone 3G for FREE! For £35/month I will get 800mins, unlimited texts and unlimited internet. Furthermore, if they get the 3GS and their tariffs get better in January, I will be eligible for free upgrade to phone and contract!</p> <p>I have been with T-Mobile for around 3 years paying on average £35 a month (although my current cotnract is only for £20!!!)</p>
Posted by: Anon 21 Oct 2009
<p>Just phoned t-mobile uk, and they said they will not be getting the iphone.</p>
Posted by: Dheeraj 30 Sep 2009
<p>where can i find this offer info, is there any website for t-mobile?</p>
Posted by: Amarjit Singh Kullar 14 Aug 2009
<p>the o2 contract is indeed multi year, but what does multi year mean, 1.1 years? it could be very close to expiring</p>
Posted by: anon 08 Aug 2009
<p>May i point out that the information the alleged t-mobile emplyee has given is very wide of the mark. The o2 contract with apple is a multi year contract that covers all Phones that Apple manufacture</p>
Posted by: anon 06 Aug 2009
<p>hello. I work at t-mobile in merthyr! i can confirm that the Iphone is on the network. We have done this as the deal with 02 does not cover the 3g. it only now covers the 3Gs. T-mobile are offering this to people who complete a certin term and plan. </p>
Posted by: mike 04 Aug 2009
<p>Good heavens, are people still wanting the iPhone after that huge security story?</p> <p>Mad!</p>
Posted by: Ampers Taylor 04 Aug 2009
Related articles
About us:
Business & technology web sites:
Blogs & community:
Software downloads:
Tools & resources:
Accreditation:



